Angel Montes
Houston
Summary
Experienced IT specialist with over 5 years in technical support, network management and IT infrastructure development. Expertise in troubleshooting hardware and software issues, managing school district networks, and providing staff with efficient technology solutions. Committed to enhancing environments through reliable technology integration and support. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
6
6
years of professional experience
Work History
IT CSR
Houston ISD
05.2024 - Current
- Provided highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.
- Provided support services to employees with information technology issues involving applications or data, and educational technologies.
- Conduct training sessions for staff on new technology tools and best practices for classroom technology use.
User Device Tech
Houston ISD
05.2021 - 05.2024
- Manage and maintain the district's network infrastructure, ensuring minimal downtime and efficient operations across multiple school sites.
- Provided day-to-day tier three technical support to employees for end user access devices including workstations, laptops, hand-held devices, portable learning devices, basic audio/visual gear and educational technologies.
- Managed and oversaw the pilot year for the middle school PowerUp program. Including, device roll out and recollection.
Administrative Assistant
Houston ISD
09.2019 - 05.2021
- Coordinated schedules and meetings for administrative staff, enhancing overall office productivity
- Maintained campus payroll including: transmittals, time cards, substitute cards, overtime, extended leave time forms, vacation leave, absence records and paycheck distribution.
- Monitored, updated, and maintained appropriate records and documents relating to school budget including activity funds, ledger, inventory supplies, repairs and budget reconciliations.
Education
Bachelor of Arts - Digital Communications And Multimedia
University Of Houston
Houston, Tx05-2027
EMT-B - Emergency Medical Technician B. Certified.
RC Health
Houston, Tx05.2021
Skills
- Hardware Diagnostics
- Inventory Management
- Software Implementation
- Data Entry Documentation
- Office 365 Proficiency
- Remote Desktop Support
- Help Desk Support
Languages
Fluent in both English and Spanish
Timeline
IT CSR
Houston ISD
05.2024 - Current
User Device Tech
Houston ISD
05.2021 - 05.2024
Administrative Assistant
Houston ISD
09.2019 - 05.2021
EMT-B - Emergency Medical Technician B. Certified.
RC Health
Bachelor of Arts - Digital Communications And Multimedia
University Of Houston