Angel Mora
Lansing
Summary
Dynamic professional with a proven track record at WESCO, excelling in customer service and teamwork. Recognized for resolving complex delivery issues and training new hires, fostering a culture of improvement. Demonstrated attention to detail in packing fragile items, ensuring high-quality standards and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Small Parcel Lead
WESCO
02.2023 - Current
- Excelled in solo and group tasks within team settings.
- Showed willingness to help with a respectful and friendly attitude.
- Excellent communication skills, both verbal and written.
Packing Associate
WESCO
09.2022 - 02.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
- Trained new hires on proper packing techniques, fostering a culture of continuous improvement within the team.
Car Porter
Guaranteed Motor Cars
12.2021 - 09.2022
- Worked closely with sales team to guarantee prompt preparation of sold vehicles.
- Created a supportive work environment through consistent aid provided to coworkers.
- Performed detailed walk-around inspections prior to vehicle releases, maintaining adherence to quality control benchmarks.
Education
City Baptist
Hammond, INSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Certification
Forklift certified for both electric and propane.
Languages
Spanish
Native or Bilingual
Timeline
Small Parcel Lead
WESCO
02.2023 - Current
Packing Associate
WESCO
09.2022 - 02.2024
Car Porter
Guaranteed Motor Cars
12.2021 - 09.2022
City Baptist
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