Angel Mora
Santa Ana,CA
Summary
Dynamic retail professional with extensive experience at Great Wolf Lodge, excelling in customer service and point-of-sale operations. Proven track record of enhancing shopping experiences and implementing visual merchandising strategies that increased foot traffic. Skilled in cash handling and fostering team collaboration to achieve sales goals while maintaining a positive environment.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Great Wolf Lodge
Garden Grove, CA
11.2024 - 01.2026
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided product knowledge training to new associates, fostering a knowledgeable team environment.
- Resolved customer complaints professionally, contributing to positive customer relations and retention.
- Monitored inventory levels and restocked shelves promptly to ensure availability of popular items
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Cashier
Dollar Tree
Anaheim, CA
05.2023 - 10.2024
- Processed customer transactions efficiently at point-of-sale systems.
- Maintained accurate cash drawer and balanced receipts daily.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Handled returns and exchanges while adhering to company policies.
- Managed inventory restocking to ensure product availability on sales floor.
- Trained new cashiers on register procedures and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Gas Station Attendant
Arco
Santa Ana, CA
06.2022 - 04.2023
- Provided exceptional customer service by assisting customers with fuel purchases and convenience store items.
- Operated cash register, processed transactions accurately, and managed end-of-shift cash reconciliation.
- Maintained cleanliness and organization of fueling stations and store areas to enhance customer experience.
- Monitored fuel levels and equipment functionality, reporting issues to ensure timely maintenance and operations.
- Maintained clean and orderly work station.
Overnight Stocker
Superior Grocers
Santa Ana, CA
05.2021 - 03.2022
- Stocked shelves efficiently, ensuring optimal product placement and accessibility.
- Managed inventory levels, verifying accuracy during nightly restocking processes.
- Collaborated with team members to maintain a clean and organized stockroom environment.
- Assisted in training new staff on stock replenishment procedures and safety protocols.
- Monitored product expiration dates, removing outdated items to maintain quality standards.
- Removed all boxes and related trash from sales floor and processed through compactors.
Cook
McDonald's
Santa Ana, CA
09.2020 - 04.2021
- Prepared and cooked diverse menu items to ensure consistent quality and taste.
- Managed kitchen inventory, minimizing waste and optimizing ingredient usage.
- Trained and mentored junior cooks, enhancing team skills and morale.
- Implemented food safety standards, ensuring compliance with health regulations.
- Conducted regular kitchen maintenance checks to uphold cleanliness and organization.
Attendant
Chuck E Cheese
Costa Mesa, CA
10.2019 - 02.2020
- Provided exceptional customer service, assisting guests with inquiries and resolving issues promptly.
- Maintained cleanliness and organization of facilities, ensuring a welcoming environment for visitors.
- Operated various equipment and tools effectively to support daily operations and improve efficiency.
- Assisted in training new attendants on operational procedures and safety protocols to ensure compliance.
Education
High School Diploma -
Segerstrom
Santa Ana, CASkills
- Customer service
- Cash handling
- Point-of-sale operations
- Visual merchandising
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Great Wolf Lodge
11.2024 - 01.2026
Cashier
Dollar Tree
05.2023 - 10.2024
Gas Station Attendant
Arco
06.2022 - 04.2023
Overnight Stocker
Superior Grocers
05.2021 - 03.2022
Cook
McDonald's
09.2020 - 04.2021
Attendant
Chuck E Cheese
10.2019 - 02.2020
High School Diploma -
Segerstrom