Angel Mora
Antioch,CA
Summary
Dynamic professional with strong customer service and problem resolution skills. Proven ability to enhance service quality and foster team collaboration while managing customer feedback effectively.
Overview
1
1
Language
5
5
years of professional experience
Work History
Community Engagement & Customer Support Coordinato
Full Violence
Sacramento, California
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in a professional manner.
- Managed customer feedback to enhance service quality and responsiveness.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Smoothie Influencer
Jamba Juice
Antioch, California
09.2022 - 11.2025
- Collaborated with marketing team to create effective promotional campaigns and initiatives.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Coordinated events and promotions to increase foot traffic in retail locations.
- Analyzed data from campaigns to identify areas of improvement or optimization.
Customer Service Representative
Taco Bell
Antioch, California
10.2021 - 09.2022
- Guided customers through order placement, promptly resolving inquiries to enhance customer satisfaction.
- Educated customers on menu offerings and current promotions, increasing customer engagement and sales opportunities.
- Cultivated strong customer relationships, encouraging repeat business.
- Maintained cleanliness and organization in dining and service areas, contributing to positive dining experiences.
Education
High School Diploma -
Los Medanos College
Pittsburg, CA09-2026
Skills
- Customer feedback management
- Survey analysis
- Customer feedback analysis
- Problem resolution
- Customer service
- Support strategy development
- Team collaboration
- Teamwork skills
- Communication skills
- Empathy and patience
- Community outreach
- Account management
Languages
Spanish
Native/ Bilingual
Timeline
Community Engagement & Customer Support Coordinato
Full Violence
10.2024 - Current
Smoothie Influencer
Jamba Juice
09.2022 - 11.2025
Customer Service Representative
Taco Bell
10.2021 - 09.2022
High School Diploma -
Los Medanos College