Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGEL MORRISON

CHARLOTTE,US

Summary

Expert in crisis intervention and conflict resolution, with a track record of fostering trust and achieving positive outcomes for clients. Demonstrated proficiency in risk assessment and victim assistance, alongside strong coordination of services while ensuring confidentiality. Committed to creating safe environments through effective communication and collaboration with authorities. Recognized for high productivity and efficiency in legal research, client advocacy, and case management, ensuring thorough preparation and representation in diverse legal contexts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Risk Specialist

Ethico
Charlotte, North Carolina
03.2025 - 07.2025
  • Reduced operational risk incidents through enhanced controls and proactive monitoring tools.
  • Monitored performance against established targets related to operational risks such as credit, market, liquidity, legal, reputational and strategic risks.
  • Led enterprise-wide risk assessment initiatives, identifying vulnerabilities and recommending mitigation strategies.
  • Collaborated with audit and compliance teams to ensure adherence to regulatory requirements and best practices.
  • Developed and implemented comprehensive risk management frameworks tailored to organizational needs.
  • Conducted thorough risk assessments to inform leadership on potential operational, financial, and regulatory risks.
  • Analyzed data and modeled risks to support strategic decision-making across departments.
  • Supported cross-functional collaboration to ensure compliance and reduce overall exposure.
  • Monitored regulatory standards, including Basel III, SOX, and ISO 31000, to inform risk management practices.

FAMILY SHELTER CLIENT ADVOCATE

Family Service League
Terryville, NY
01.2024 - 09.2024
  • Ensure client safety and compliance with regulations, fostering trust and resolving crises.
  • Coordinate services and manage client intake, maintaining confidentiality and professionalism.
  • Report incidents to authorities, offering crisis counseling and substance abuse support.
  • Build strong client relationships, effectively de-escalating safety risks through communication.
  • Collaborate with DSS to address client needs, achieving positive outcomes and stability.
  • Create safe environment for clients, maintain order, and support daily needs. Oversee confidential information, ensure DSS compliance, and report incidents.
  • Coordinate services, resolve emergencies with professionalism. Deescalate high-risk situations through trust-building and calm presence.
  • Provide drug/alcohol counseling and mental health support. Maintain constant communication with DSS for each client case.
  • Specialize in the client intake process. Meticulously follow DSS rules, regulations, and procedures to ensure client safety and program integrity.

INVESTIGATOR

RQ Investigations
Patchogue, NY
09.2020 - 06.2022
  • Worked under the P.I that ran the company by doing many different positions such as: Process server, Field Investigation, Surveillance investigation, Childcare Investigations, Legal Aid and lastly, a background investigator. I played many roles throughout my career at R.Q investigations but the one that made me the proudest was the ones where I was able to follow parents that were under investigation for mistreatment/neglect and able to prove that in a reasonable timely manner, the child was in a better living condition.
  • Key contributor in the following types of investigations: marital affairs, Insurance fraud, child neglect and many more. I even received a letter of appreciation from the state of Florida for finding someone that was invading them for years. I am a very dedicated person that does not give up even when others say it is not possible.
  • Assigned to research active cases utilizing strong investigative skills; Completed all the client’s needs.
  • Worked in the office as the legal Aid where I created complex reports that were to be sent to the lawyers/attorneys which were used in the court system to prove if the person being investigated was doing something that was not legally acceptable.
  • Successfully sought out five process serving cases, one in which the man was unable to be found but I was able to connect the dots through intensive work using my knowledge of social media.

MENTOR SPECIALIST

Timothy Hill Children's Ranch
Riverhead, NY
08.2018 - 01.2019
  • Led social and educational programs for at-risk youth, fostering personal growth and safety.
  • Advocated for 7 youth, resolving crises and coordinating services to reintegrate them into society.
  • Conducted thorough risk assessments and developed tailored treatment plans for client success.
  • Mediated conflicts and maintained a secure environment, ensuring emotional and physical safety.
  • Collaborated with staff to evaluate resident status, achieving measurable improvements in outcomes.
  • Advocated for at-risk youth, providing emotional support and coordinating services. Resolved crises and fostered trusting relationships with residents.
  • Conducted risk assessments and room searches, utilizing investigative skills. Evaluated clients' conditions and suggested treatment plans based on observations.

SUPPORT CARE WORKER/ LIFE COACH

Independent Support Services
Hauppauge, NY
03.2017 - 08.2018
  • Supported clients by managing household needs and scheduling medical appointments.
  • Enhanced client socialization through active engagement and communication.
  • Ensure client safety with effective safety measures and advocacy.
  • Facilitated therapy and personal care support for diverse client needs.
  • Innovatively resolved daily challenges, expanding client interests.
  • Championed client advocacy, managing medical appointments and transportation needs while implementing safety measures for a client with complex disorders.
  • Creatively challenged the client's daily routine, introducing novel activities to expand interests and overcome conflicts, fostering personal growth.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Southern New Hampshire
08.2024

Skills

  • Narcan administration
  • CPR certification
  • Information technology
  • Crisis intervention strategies
  • Problem resolution techniques
  • Victim assistance support
  • Risk assessment methodologies
  • Conflict resolution skills
  • Case management expertise
  • Regulatory compliance knowledge
  • Effective communication skills
  • Interpersonal skills development
  • Investment risk analysis

Certification

  • INSTRUCTOR LEVEL 1
  • Archery Certification

Timeline

Risk Specialist

Ethico
03.2025 - 07.2025

FAMILY SHELTER CLIENT ADVOCATE

Family Service League
01.2024 - 09.2024

INVESTIGATOR

RQ Investigations
09.2020 - 06.2022

MENTOR SPECIALIST

Timothy Hill Children's Ranch
08.2018 - 01.2019

SUPPORT CARE WORKER/ LIFE COACH

Independent Support Services
03.2017 - 08.2018

Bachelor of Science - Criminal Justice

Southern New Hampshire University

Similar Profiles

CREATE PROFILE