Angel Munoz
Orlando,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to be a team-player and contribute to collaborative efforts.
Overview
3
3
years of professional experience
Work History
Student Worker
Carrion Center at Southeastern University
01.2022 - 12.2023
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Prepared travel arrangements and accommodations for event speakers.
- Trained volunteers for various roles during campus conferences and other events.
Customer Support Specialist
JetBlue
07.2022 - 02.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Collaborated with various teams to address customer concerns and improve overall service quality.
Host
Morimoto Asia
07.2021 - 01.2022
- Made a strong first impression by politely greeting and checking in customers for reservations
- Answered questions related to booking, special events, and menu options in-person and over the phone
- Sat guests according to seating availability and party size
- Informed guests about special events and VIP accommodations.
Paraprofessional
Calvario City Church Academy
08.2020 - 04.2021
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Education
Bachelor of Science - Ministry Leadership
Southeastern University
Lakeland, FL12.2023
Skills
- Interpersonal Skills
- Conflict Resolution
- Time Management
- Effective Communication
- Multitasking Abilities
- Positive Attitude
Languages
Spanish
English
References
- Misael Vazquez, The Gathering Place Church
- Miztly Rivera, Morimoto Asia
- Stephanie Lundwall, JetBlue
Timeline
Customer Support Specialist
JetBlue
07.2022 - 02.2023
Student Worker
Carrion Center at Southeastern University
01.2022 - 12.2023
Host
Morimoto Asia
07.2021 - 01.2022
Paraprofessional
Calvario City Church Academy
08.2020 - 04.2021
Bachelor of Science - Ministry Leadership
Southeastern University