Angel Munoz
Valley Stream,NY
Summary
Dynamic leader and Proficient Store Manager with proven expertise in staff management and customer service, honed at Dicks Sporting Goods and Victoria Secret. Excelled in creating innovative retail strategies, enhancing team performance, and fostering positive customer relationships. Skilled in verbal communication and complex problem-solving, achieving significant improvements in team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Manager
Dicks Sporting Goods
Paramus, NJ
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Head Coach
Staten Island Hurricanes
Staten Island
10.2022 - 02.2024
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Managed successful recruitment efforts, attracting top talent to the program.
Store Manager
Victoria Secret
Manhattan, NY
11.2021 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Assisted with hiring, training and mentoring new staff members.
Education
Interpersonal Communications -
Columbia-Greene University
Goshen, NYSkills
- Customer service
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Timeline
Store Manager
Dicks Sporting Goods
03.2024 - Current
Head Coach
Staten Island Hurricanes
10.2022 - 02.2024
Store Manager
Victoria Secret
11.2021 - 10.2022
Interpersonal Communications -
Columbia-Greene University