Angel Muntz
Grapeland,TX
Summary
Dedicated and disciplined professional with experience in correctional operations, inmate supervision, patient care, and customer communication. Strong background in maintaining safety, conducting rounds, managing high-security environments, and providing reliable support in fast-paced settings. Known for consistency, attention to detail, and the ability to communicate effectively with diverse individuals.
Overview
7
7
years of professional experience
Work History
Correctional Officer III
Hodge/Skyview Unit
Rusk, Texas
11.2024 - Current
- Conduct inmate counts, rounds, and security checks to maintain facility safety.
- Manage key control, and ensure compliance with security protocols.
- Interact with inmates professionally, while enforcing rules and procedures.
- Support kitchen operations, and assist with daily unit functions.
Correctional Officer III
Gib Lewis Unit
Woodville, Texas
11.2022 - 10.2024
- Supervised high-security inmates and performed continuous rounds.
- Conducted accurate inmate counts, and maintained detailed documentation.
- Assisted with inmate transport and movement across the facility.
- Supported kitchen operations and completed required in-service training.
Uncertified Nursing Assistant
Memorial Hermann Health System
Beaumont, TX
06.2020 - 11.2022
- Provided direct patient care and assisted with daily living activities.
- Conducted continuous rounds to monitor patient needs, and ensure safety.
- Maintained a clean and safe environment for patients and staff.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Sales Representative
US Secure Coins
Beaumont, Texas
01.2019 - 06.2020
- Managed high-volume inbound and outbound phone communication.
- Assisted customers with product information and order processing.
- Maintained accurate records using computer-based systems.
- Developed strong client relationships to promote US Secure Coins' product offerings.
- Managed customer inquiries and resolved issues to enhance service satisfaction levels.
- Developed key customer relationships to increase sales.
Education
Bachelor of Science - Criminal Justice
Lamar University
Beaumont, TX12-2003
Bachelor of Arts - Psychology
Lamar University
Beaumont, TX12-2003
Skills
- Inmate management
- Security protocols
- Rounds and documentation
- Incident reporting
- Key control
- Emergency response
- Conflict resolution
- Patient care and safety
- Effective communication
- Customer service
- Transport assistance
- Customer interaction
- Computer and phone-based systems
Timeline
Correctional Officer III
Hodge/Skyview Unit
11.2024 - Current
Correctional Officer III
Gib Lewis Unit
11.2022 - 10.2024
Uncertified Nursing Assistant
Memorial Hermann Health System
06.2020 - 11.2022
Sales Representative
US Secure Coins
01.2019 - 06.2020
Bachelor of Science - Criminal Justice
Lamar University
Bachelor of Arts - Psychology
Lamar University