Angel Page

Work History

Patient Referral Coordinator

Eastern Carolina Ear Nose & Throat

11.2022 - Current

Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
Enhanced patient experience by coordinating timely and efficient referrals to specialists.
Streamlined referral processes for improved patient satisfaction and reduced wait times.
Trained new employees on referral coordination procedures, ensuring consistent quality of service.
Maintained strong relationships with referring physicians, resulting in increased referral volume.
Worked with patients to schedule tests and procedures.
Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
Created a centralized database for all incoming referrals, streamlining communication between departments.
Increased overall revenue by consistently meeting or exceeding monthly targets for completed referrals.
Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.

Delivery Driver

Fed Ex Ground

08.2020 - 10.2022

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Expedited deliveries to meet customer deadlines and requirements.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Office Assistant

Leon Nixon Catering

06.2018 - 09.2020

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Contributed to a positive work environment by fostering open communication among colleagues.
Prepared and edited documents to produce precise, accurate and professional communication.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Input data into spreadsheets and databases.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Summary

Overview

Work History

Patient Referral Coordinator

Delivery Driver

Office Assistant

Education

High School Diploma -

Skills

Timeline

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