Angel Odom
Knoxville,TN
Summary
Dynamic Executive Response Specialist at Elavon/US Bank with a proven track record in enhancing customer satisfaction and fostering long-term client relationships. Skilled in conflict resolution and data analysis, I drive organizational performance through innovative problem-solving and effective communication, consistently delivering high-quality service and improving client retention.
Overview
20
20
years of professional experience
Work History
Executive Response Specialist
Elavon/US Bank
05.2019 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Customer Service Representative
Elavon/US Bank
09.2005 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Psychobiology
University of Tennessee
Knoxville, TN05.2004
Skills
- Customer relationship management
- Data analysis
- Conflict resolution
- Process improvement
- Team leadership
- Client retention
- Performance metric
- Analytical thinking
- Interpersonal skills
- Executive support
- Customer-oriented
- Customer relations
- Problem resolution
- Team player
- Client account management
Timeline
Executive Response Specialist
Elavon/US Bank
05.2019 - Current
Customer Service Representative
Elavon/US Bank
09.2005 - 05.2019
Bachelor - Psychobiology
University of Tennessee