Angel Olvera Correa
Beaverton,Oregon
Summary
Dedicated and energetic Sales Associate focused on driving customer satisfaction and increasing sales. Talented in efficiently filling, facing, and organizing products to maintain department standards. Consistently earns high ratings on customer feedback surveys. Possesses a solid understanding of retail dynamics and customer service standards. Provides quality product recommendations and solutions to consistently meet customer needs and exceed expectations. Skilled at executing sales, service, and customer experience initiatives to drive strong sales. Engaging and committed to providing outstanding customer service. Prioritizes team support and building strong customer relationships. Poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate
Pacsun
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Journeyman Roofer
OVE Roofing
05.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Installed, repaired, and replaced single-ply roofing systems.
- Managed inventory of roofing supplies and materials.
- Provided exceptional customer service post-project completion ensuring client satisfaction remains high long after the initial job is done.
Journeyman Roofer
Snyder
05.2014 - 05.2024
- Installed, repaired, and replaced single-ply roofing systems.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Safely used all tools and equipment to prevent worksite injuries.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Inspected problem roofs to determine best repair procedures.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- Managed inventory of roofing supplies and materials.
- Expanded knowledge of roofing materials, techniques and cost effectiveness.
- Designated and managed material staging areas.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Coordinated with other craft employees to maximize project efficiency.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
- Applied gravel and pebbles over top layer, using rake and stiff-bristled broom.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Reviewed project details to specify correct materials and equipment for job sites.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
Retail Sales Associate
Saks OFF 5TH
09.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Finish Line
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Multi Line Representative
State Farm
02.2022 - 05.2023
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Collected premiums on or before effective date of coverage.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Spearheaded initiatives aimed at streamlining internal workflows through collaboration with colleagues across various departments.
- Provided exceptional service to both new and existing clients, resulting in increased referrals from satisfied customers.
- Handled claims processing effectively, expediting resolutions while maintaining clear communication with clients throughout the process.
- Provided expert advice on policy coverage and endorsements, guiding clients towards the most suitable options for their unique circumstances.
- Assisted in training new employees, sharing expertise on best practices for multi-line representation success.
- Collaborated with team members to achieve collective sales goals and enhance overall performance.
- Enhanced client retention through thorough follow-ups, ensuring all concerns were addressed efficiently.
- Negotiated favorable terms with underwriters on behalf of clients by leveraging market insights and solid negotiation skills.
- Managed multiple insurance products, offering tailored solutions to meet individual client needs.
Sales Associate
Ace Hardware
03.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Helped customers locate products and checked store system for merchandise at other sites.
Wash Crew Supervisor
Northwest Navigators Luxury Coaches
02.2020 - 01.2021
- Resolved issues quickly to maintain productivity goals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
Gas Station Attendant
Shells Gas Station
06.2013 - 12.2013
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Collected gas and amenity payments based on customer orders.
- Pumped gas for guests and took payments.
Education
Diploma -
Aloha High School
Beaverton, OR03.2013
Skills
- Service-Oriented
- Clientele Development
- Policy Renewals
- Critical Thinking
- Underwriter Collaboration
- Bi-lingual: English, Spanish
- Persuasive Negotiation
- Client Interviews
- Time Management
- Policy Changes
- Data Entry
- Asset Protection
- Customer Referrals
- Sales Reporting
- Customer Billing
- Customer Engagement
- Group Presentations
- Customer Complaint Resolution
- Billing Inquiries
- Sales trends
- Stocking and replenishing
- Point of sale operation
- Excellent people skills
- Cash Handling
- Merchandising understanding
- Adapt to diverse groups
- Product and service sales
- Relationship building
- Upselling
- Problem-solving skills
- Multi-tasking strength
- Sales expertise
- Exceptional customer service
- Sales training
- Cash register operation
- Sales and Promotions
- POS Software
- Product Knowledge
- Merchandise Recommendations
- Security Practices
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Safety and Cleanliness Standards
- Store Policies and Procedures
- Retail Metrics and Goals
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Pacsun
09.2024 - Current
Journeyman Roofer
OVE Roofing
05.2024 - Current
Retail Sales Associate
Saks OFF 5TH
09.2023 - 11.2023
Sales Associate
Finish Line
05.2023 - 08.2023
Multi Line Representative
State Farm
02.2022 - 05.2023
Sales Associate
Ace Hardware
03.2021 - 02.2022
Wash Crew Supervisor
Northwest Navigators Luxury Coaches
02.2020 - 01.2021
Journeyman Roofer
Snyder
05.2014 - 05.2024
Gas Station Attendant
Shells Gas Station
06.2013 - 12.2013
Diploma -
Aloha High School
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