Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Sudduth

Joliet,IL

Summary

Dynamic retail professional with a proven track record at Pacsun, excelling in customer service and staff supervision. Recognized for innovative stock management and proactive problem-solving, consistently achieving sales goals while fostering a positive team environment. Adept at upselling and cross-selling, enhancing customer experiences through personalized service.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Pacsun
09.2023 - Current
  • Assisted Store Manager with daily operations including opening/closing procedures, cash handling, and visual merchandising
  • Trained, supervised, and motivated a team of associates to meet individual and store-wide sales goals
  • Monitored inventory levels, supported stockroom organization, and ensured accurate product placement
  • Resolved customer concerns and returns while delivering high levels of service in alignment with brand values
  • Supported floor leadership by managing breaks, delegating tasks, and creating a positive team environment

Box Office Associate

North Central College
05.2023 - 05.2025
  • Provided front-line customer service during performances and events by greeting guests, answering questions, and troubleshooting ticketing issues
  • Sold event tickets in-person and over the phone using the campus ticketing system
  • Handled box office phone inquiries and assisted patrons with ticket changes or special accommodations
  • Maintained accurate records of ticket sales and performed basic administrative tasks to support event operations
  • Ensured a smooth and welcoming check-in experience for guests during live performances and campus events

Sales Associate

Bath & Body Works
05.2022 - 09.2023
  • Delivered exceptional customer service through personalized fragrance and product recommendations
    Maintained a clean, visually appealing sales floor and executed company-directed merchandising standards
    Supported floor sets and seasonal transitions by restocking inventory and maintaining product displays
    Processed transactions accurately and efficiently using POS systems during high-volume store hours
    Promoted loyalty programs and special offers to enhance the customer shopping experience

Education

Bachelor Of Business - Management

North Central College
Naperville, IL
05.2025

Skills

Innovation

Proactive

Fast learner

  • Stock management
  • Customer service
  • Staff supervision
  • Store operations

Timeline

Assistant Store Manager

Pacsun
09.2023 - Current

Box Office Associate

North Central College
05.2023 - 05.2025

Sales Associate

Bath & Body Works
05.2022 - 09.2023

Bachelor Of Business - Management

North Central College

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