Angel Orduno Barrios
Las Vegas,NV
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales and insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible Customer Service Representative offering three years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Packing Handler
Adecco
02.2025 - Current
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Increased order processing speed by maintaining an organized and clean work area.
Office Manager
Loya Insurance
07.2024 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Assistant Manager
Loya Insurance
09.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Representative Agent
Loya Insurance
04.2022 - 09.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Car Salesman
Automax Of Las Vegas
07.2021 - 04.2022
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Cook
Cardenas Markets
01.2021 - 07.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Pollo Loco
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Taco Bell
08.2019 - 06.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2021
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Problem-solving
- Clear communication
- Efficient packaging
- Data entry
- Team leadership
- Decision-making
Languages
Spanish
Native/ Bilingual
Certification
- Licensed Casualty - 2022
Education and Training
other
Casualty Producer License- July 2022 expires July 2025
License to transact and sell insurance for casualty policies in the state of Nevada
Timeline
Packing Handler
Adecco
02.2025 - Current
Office Manager
Loya Insurance
07.2024 - 02.2025
Assistant Manager
Loya Insurance
09.2023 - 07.2024
Customer Service Representative Agent
Loya Insurance
04.2022 - 09.2023
Car Salesman
Automax Of Las Vegas
07.2021 - 04.2022
Cook
Cardenas Markets
01.2021 - 07.2021
Cashier
Pollo Loco
06.2020 - 01.2021
Cashier
Taco Bell
08.2019 - 06.2020
High School Diploma -
Las Vegas High School
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