Angel Ortiz
Belleville,NJ
Summary
Dynamic Guest Advocate with a proven track record in facilitating communication between families and support services. Skilled in conflict resolution and community engagement, driving improvements to family support initiatives through effective outreach and client feedback systems.
Overview
6
6
years of professional experience
Work History
Guest Advocate for Autism
Family Support Organization Of Essex County
East Orange, NJ
06.2025 - 02.2026
- Facilitated communication between families and support services to enhance access to community resources.
- Assisted caregivers in navigating program applications and eligibility requirements efficiently.
- Implemented feedback systems to gather client insights, driving service improvements.
- Coordinated outreach events to promote awareness of available family support resources within the community.
Volunteer
Tzu Chi Mid-Atlantic Region
Cedar Grove, NJ
01.2022 - 01.2026
- Assisted in organizing community outreach events to promote Tzu Chi's mission and services.
- Supported logistics for food distribution initiatives, ensuring timely delivery to underserved populations.
- Engaged with volunteers to enhance teamwork and efficiency during service projects.
- Adapted quickly to various tasks, demonstrating flexibility in a fast-paced environment.
Intern
Family Support Organization Of Essex County
East Orange, NJ
05.2021 - 12.2025
- Assisted in developing community outreach programs to enhance family support services.
- Collaborated with team members to provide resources and referrals for families in need.
- Supported case management processes by documenting client interactions and outcomes accurately.
- Engaged in training sessions to improve knowledge of available community resources and family support initiatives.
- Conducted research on best practices for family support programs and presented findings to staff.
- Participated in team meetings to discuss client needs and service improvement strategies collaboratively.
- Facilitated workshops aimed at educating families about available services and support systems.
- Maintained organized records of client information ensuring confidentiality and compliance with regulations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
Tutor
People Preparatory Charter School
Newark, NJ
09.2019 - 05.2021
- Facilitated small group tutoring sessions to address individual learning needs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with teachers to align tutoring strategies with classroom curriculum goals.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Science - Criminal Justice - Sociology
Bloomfield College
Bloomfield, NJ05-2025
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Complaint handling
- Computer skills
- Detail-oriented
- Flexible schedule
- Report preparation
- Language proficiency Fluent in Spanish
- Work prioritization
- Calm under pressure
- Conflict mediation
- [Language] fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Advocate for Autism
Family Support Organization Of Essex County
06.2025 - 02.2026
Volunteer
Tzu Chi Mid-Atlantic Region
01.2022 - 01.2026
Intern
Family Support Organization Of Essex County
05.2021 - 12.2025
Tutor
People Preparatory Charter School
09.2019 - 05.2021
Bachelor of Science - Criminal Justice - Sociology
Bloomfield College