Angel Osorio
Cassville
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and effective communication skills at Southerland Global Services to elevate service standards. My background in inventory management and training new staff underscores my ability to optimize team efficiency and foster collaborative success.
Overview
4
4
years of professional experience
Work History
Cleaning Assistant
Self Employed Services
Jackson
2024.03 - Current
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Maintained cleaning equipment in good working condition.
- Dusted furniture and fixtures in assigned areas.
- Efficiently managed time between multiple tasks throughout the day.
- Restocked shelves with cleaning supplies after each shift.
- Provided assistance with laundry services for guests on a weekly basis.
- Stocked supplies such as soap, toilet paper and paper towels.
- Cleaned bathrooms, including toilets, sinks and mirrors.
Medicine Technician
Oswaldo Gonzales/ Helping Hands
Boca Raton
2022.09 - 2023.11
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Prepared patient-specific medications according to physician orders and protocols.
- Reviewed patient profiles for potential drug interactions or duplications before prescribing drugs.
- Performed pharmacy inventory management, including ordering, receiving and stocking medications.
- Responded promptly to emergency calls from nursing units regarding medication availability.
- Maintained records of controlled substances per state regulations and DEA requirements.
Customer Service Representative
Southerland Global Services
Bogota, Colombia
2020.10 - 2022.01
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
Education
Some College (No Degree) - Health And Wellness
FUAA
Bogotá Colombia Skills
- Customer service
- Time management
- Inventory management
- Record keeping
- Detail-oriented
- Team collaboration
- Training new staff
- Effective communication
- Problem solving
- Reliability and punctuality
- Multitasking and organization
- Attention to detail
- Verbal and written communication
Timeline
Cleaning Assistant
Self Employed Services
2024.03 - Current
Medicine Technician
Oswaldo Gonzales/ Helping Hands
2022.09 - 2023.11
Customer Service Representative
Southerland Global Services
2020.10 - 2022.01
Some College (No Degree) - Health And Wellness
FUAA