Angel Pacheco
Chandler,AZ
Summary
Dynamic Client Service Representative with a proven track record at Bank of America, excelling in customer support and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Skilled in Microsoft Office and adept at managing multiple tasks, ensuring timely and accurate service delivery.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Bank of America
Chandler, AZ
10.2022 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
Customer Service Representative
Safelite Auto Glass
Chandler, AZ
06.2020 - 07.2021
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Strengthened customer retention by offering discount options.
- Oversaw warranty counseling process to manage expense controls.
Line Cook
Chick-fil-A
Chandler, AZ
07.2019 - 09.2020
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Cooked multiple orders simultaneously during busy periods.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Garnished and arranged dishes into creative presentations.
- Stocked and restocked kitchen supplies as needed.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Education
Associate In Accounting - Accounting And Finance
Southern New Hampshire University
Hooksett, NH11-2026
GED -
State of Arizona
Chandler, AZ01-2021
Skills
- Customer Support
- Detail-Oriented Data Input
- Meticulous Review Skills
- File management
- Meeting deadlines
- Performance Improvement Coaching
- Effective Time Management
- Microsoft Office Proficiency
- Skilled in Prioritizing Multiple Tasks
- Clear and Concise Communication
References
References available upon request.
Timeline
Client Service Representative
Bank of America
10.2022 - Current
Customer Service Representative
Safelite Auto Glass
06.2020 - 07.2021
Line Cook
Chick-fil-A
07.2019 - 09.2020
Associate In Accounting - Accounting And Finance
Southern New Hampshire University
GED -
State of Arizona
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