Angel Manuel Pena
5902 Ayers St, Corpus Christi,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Service Manager
Autonation Chevrolet Cadillac South Corpus Christi
Corpus Christi, TX
10.2022 - 08.2024
- Greeted customers, listened to their concerns and provided advice on the best course of action.
- Managed 40+ customer accounts by providing accurate invoices and payment information.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
City Carrier Assistant
United States Post Service
Corpus Christi, TX
01.2021 - 06.2022
- Delivered and collected mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Provided exemplary services to customers by being pleasant and engaging, and offering to assist with mail-related concerns.
Mortgage Loan Servicing Representative
Navy Army
Corpus Christi, TX
11.2020 - 01.2021
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Complied applications and paperwork and double-checked for accuracy.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
- Negotiated payments for customers with delinquent loans.
Student Enrollment Center Assistant
Del Mar College
Corpus Christi, TX
08.2018 - 03.2020
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Provided assistance to potential students applying fro Financial Aid and Apply Texas
- Updated future students accounts to ensure all requested information was up to date.
City Council Member Intern
City Of Corpus Christi
Corpus Christi, TX
10.2019 - 02.2020
- Built and deepened partnerships with other politicians to more effectively carry out agendas.
- Upheld strong constituent relations with public meetings, community events, and a robust feedback system through office staff.
- Marketed and publicized special events in social calendars.
- Created detailed reports summarizing event topics relayed to councilman.
Internship Student
District Attorney's Office Of Corpus Christi
Corpus Christi, TX
01.2019 - 03.2019
- Prepared legal memos and other documents under guidance of staff attorneys.
- Established and verified essential case information.
- Heard debate presented before court to determine and analyze litigant's arguments.
- Provided clerical support to judicial staff by maintaining mail, circulating office materials, and fulfilling individual staff requests.
Education
Associate of Applied Science - Business Administration
Del Mar College
Corpus Christi, TX08.2020
Associate of Applied Science - Management Development: Supervision
Del Mar College
Corpus Christi, TXContinuing Education - Career Ready Skills Training
Del Mar College
Corpus Christi, TX2018
Continuing Education - Communication Skills For Management
Del Mar College
Corpus Christi, TX2012
Skills
- Excellent communication skills
- Goal-oriented
- Excellent negotiating tactics
- Persuasive communication expertise
- Coaching experience
- Customer- and service-oriented
- Cash handling accuracy
- Inventory control procedures
- Listening skills
Timeline
Assistant Service Manager
Autonation Chevrolet Cadillac South Corpus Christi
10.2022 - 08.2024
City Carrier Assistant
United States Post Service
01.2021 - 06.2022
Mortgage Loan Servicing Representative
Navy Army
11.2020 - 01.2021
City Council Member Intern
City Of Corpus Christi
10.2019 - 02.2020
Internship Student
District Attorney's Office Of Corpus Christi
01.2019 - 03.2019
Student Enrollment Center Assistant
Del Mar College
08.2018 - 03.2020
Associate of Applied Science - Business Administration
Del Mar College
Associate of Applied Science - Management Development: Supervision
Del Mar College
Continuing Education - Career Ready Skills Training
Del Mar College
Continuing Education - Communication Skills For Management
Del Mar College
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