ANGEL PERDOMO
Van Nuys,California
Summary
Driven professional with a track record of excelling in fast-paced environments, such as Morales Car Wash. Demonstrates leadership and excellent communication skills by effectively managing tasks and fostering team collaboration. Adept in customer service, consistently delivering solutions that enhance client satisfaction. Proven ability to multitask and maintain composure under pressure, ensuring high-quality outcomes.
Developed critical skills in membership-oriented environment, excelling in customer service and relationship management. Skilled in resolving member issues and improving engagement through effective communication and tailored support. Looking to transition these abilities into new field, ensuring positive outcomes in diverse settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Service Rep
Planet Fitness
02.2025 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
Insider
Pizza Hut
02.2023 - 11.2024
- Focused on learning new skills and staying updated with industry changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Provided efficient and courteous service to customers at all times.
- Performed general maintenance and repair.
Team Member
Morales Car wash
06.2022 - 01.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Greeted customers and answered questions regarding products and promotions.
- Provided excellent customer service through solving problems and answering questions.
- Built relationships with customers through providing accurate information on products or services offered.
Education
High School Diploma - homeschool
Jesus Little Soldiers
06.2024
Kinesiology
California State University
Northridge, CA05-2027
Skills
- Dependable and Reliable
- Leadership
- Customer Service
- Outgoing and Friendly
- Teamwork
- Excellent Communication
- Goal-Oriented
- Calm Under Pressure
- Public Speaking
- Time Management
- Bilingual(Spanish)
- Multitasking
- Active listening
- Phone etiquette
Certification
- CPR, National CPR foundation
LANGUAGES
Spanish Native parents
Timeline
Membership Service Rep
Planet Fitness
02.2025 - Current
Insider
Pizza Hut
02.2023 - 11.2024
Team Member
Morales Car wash
06.2022 - 01.2023
High School Diploma - homeschool
Jesus Little Soldiers
Kinesiology
California State University