Angel Perry
Whittier,NC
Summary
Creative Barista experienced in memorizing recipes and operating machines to efficiently serve coffee and coffee-based beverages. Delivered exceptional customer service through courteous engagement and a deep knowledge of various brews. Maintained composure in fast-paced environments, consistently receiving positive feedback from customers.
Overview
8
8
years of professional experience
Work History
Barista
Harrah's Casino
Whittier, North Carolina
07.2025 - Current
- Prepared a variety of coffee beverages following standardized recipes.
- Provided excellent customer service in a fast-paced casino environment.
- Assisted with inventory management and restocked supplies.
- Educated customers on menu items and specialty drinks available at the cafe.
- Handled cash transactions accurately and processed payments promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Initiated customer interactions to create a friendly atmosphere and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Crew Trainer
Arbys Resturant
Waynesville, North Carolina
02.2023 - 09.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Trained new crew members on food safety and customer service standards.
- Instructed new team members on correct procedures for operations.
- Developed training materials for employee onboarding programs to enhance new crew member integration.
- Assisted in developing training materials for employee onboarding programs.
- Monitored daily operations, ensuring adherence to company policies and fostering a compliant work environment.
- Monitored daily operations to ensure compliance with company policies.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Supported manager with operational duties, including counting down safe and drawers, ensuring accurate close of store.
- Ensured that all safety protocols were followed during training sessions.
Crew Member
McDonald's
Sylva, Nc
10.2021 - 02.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Operated kitchen equipment safely and efficiently during peak hours.
- Prepared and assembled food items according to Wendy's standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth service flow.
- Handled cash transactions accurately at the register.
- Assisted in training new crew members on operational procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
- Upheld high standards of productivity and quality in operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
Crew member
Wendys Resturant
Sylva, North Carolina
06.2018 - 01.2021
- Provided excellent customer service while taking and processing orders.
- Served food quickly for positive guest experiences.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure smooth restaurant operations.
- Operated kitchen equipment safely and efficiently during peak hours.
- Prepared and assembled food items according to company standards.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash register transactions accurately and efficiently during busy periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Smoky Mountain High School
Sylva, North CarolinaSkills
- Coffee preparation
- Beverage preparation
- Cash handling
- Inventory management
- Food safety
- Customer service
- High-pressure management
- Problem-solving
- Team building
- Communication
- Active listening
- Self-Directed
Timeline
Barista
Harrah's Casino
07.2025 - Current
Crew Trainer
Arbys Resturant
02.2023 - 09.2024
Crew Member
McDonald's
10.2021 - 02.2023
Crew member
Wendys Resturant
06.2018 - 01.2021
Smoky Mountain High School