Angel Person
3850 Bradford Walk Trail
Buford,GA
Summary
Dynamic Application Specialist with a proven track record at Solvay, excelling in end-user support and incident management. Recognized for enhancing customer satisfaction through effective error resolution and technical training. Adept in applications development and mentoring, driving team success while fostering a collaborative environment. Committed to delivering exceptional IT support and business analysis.
Overview
44
44
years of professional experience
1
1
Certification
1
1
Language
4
4
years of post-secondary education
Work History
Application Specialist - Solvay
2022 - 2025 Contractor: Cerberus Sentinel Solvay America, 4500 McGinnis Ferry Rd., Alpharetta, GA 30005
06.2022 - 05.2025
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
Application Support Analyst
Solvay USA
01.2016 - 06.2022
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
Human Resources Administrator
Solvay Specialty Polymers
07.1981 - 06.2016
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
Kroger Cashier
Kroger
05.2005 - 09.2013
- Cash drawers maintain at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Business Administration
DeVry University
Alpharetta, GA 02.2007 - 06.2010
Master of Information System Management - Master of Information System Management
Keller Graduate School of Management
Alpharetta, GA 06.2010 - 06.2011
High School Diploma -
Handley High
Roanoke, AL05-1979
Skills
End user support
Error resolution
Incident management
Business analysis
Technical support
Applications development
Programming
System administration
Web services
IT support
[Type] coding - Domino /Lotus Notes
Certification
Business and Office Certificate
Timeline
Application Specialist - Solvay
2022 - 2025 Contractor: Cerberus Sentinel Solvay America, 4500 McGinnis Ferry Rd., Alpharetta, GA 30005
06.2022 - 05.2025
Application Support Analyst
Solvay USA
01.2016 - 06.2022
Master of Information System Management - Master of Information System Management
Keller Graduate School of Management
06.2010 - 06.2011
Bachelor of Science - Business Administration
DeVry University
02.2007 - 06.2010
Kroger Cashier
Kroger
05.2005 - 09.2013
Human Resources Administrator
Solvay Specialty Polymers
07.1981 - 06.2016
High School Diploma -
Handley High