Kelly Comer
Greenwood,IN
Summary
Proven Application Specialist with expertise in troubleshooting, user training, and customer education. Delivered exceptional end-user support, enhancing application workflows and driving customer satisfaction.
Overview
31
31
years of professional experience
Work History
Application Specialist
Radiation Services
Greenwood, IN
11.2005 - Current
- Developed and optimized application workflows to enhance user experience.
- Provided technical support for software applications, resolving issues promptly.
- Conducted training sessions for staff on new application functionalities and updates.
- Collaborated with cross-functional teams to integrate systems and improve efficiency.
- Mentored junior staff in best practices for application management and troubleshooting.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Trained staff on proper use of systems and conducted orientation seminars.
- Played a key role in successful system migrations while minimizing downtime or disruption to end-users'' daily operations.
- Streamlined data migration processes for clients upgrading systems, ensuring seamless transition with minimal downtime.
- Enhanced customer loyalty by providing exceptional post-implementation support and regular check-ins.
- Enhanced user experience by streamlining software applications and addressing customer needs.
- Enhanced user experience by delivering comprehensive training sessions on application functionalities.
- Customized application interfaces for clients, improving usability and accessibility.
- Reduced system downtime, conducting regular maintenance and updates.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
Radiologic Technologist
Indiana Internal Medicine
Greenwood, IN
03.1995 - 11.2005
- Operated advanced imaging equipment, ensuring high-quality radiographic images for accurate diagnosis.
- Collaborated with physicians to determine optimal imaging strategies tailored to patient needs.
- Adhered to safety protocols, maintaining compliance with regulatory standards in radiologic practices.
- Educated patients on procedures, alleviating concerns and enhancing patient comfort during examinations.
- Streamlined workflow processes, reducing patient wait times and increasing departmental efficiency.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
Education
Radiology
Community Hospital School of Radiology
Indianapolis, INSkills
- Expert troubleshooting
- End user support
- Customer education
- Technical support
- User training
- Mobile application support
- Teamwork and collaboration
- Problem-solving
Timeline
Application Specialist
Radiation Services
11.2005 - Current
Radiologic Technologist
Indiana Internal Medicine
03.1995 - 11.2005
Radiology
Community Hospital School of Radiology