Colleen Royce
LA CROSSE
Summary
Dynamic Application Specialist with a proven track record at Information Technology Partners, excelling in expert troubleshooting and strong communication. Successfully resolved complex customer issues, fostering robust relationships and enhancing satisfaction. Proficient in Route Accounting processes, I consistently delivered exceptional end-user support, driving operational efficiency and customer loyalty.
Overview
27
27
years of professional experience
Work History
Application Specialist
Information Technology Parterns (ITP)
03.2025 - Current
- Assist in maintaining current customer base.
- Review, research, resolve customer issues through prompt resolution of technical issues via phone, email, or onsite assistance.
- Established strong relationships with customers.
- Extract data for conversions, distributor downloads, EDI, vendor portals.
Development Coordinator Sales and Services
RAM Systems, Inc (RAM)
08.1998 - 03.2025
- Worked closely with owner in daily operations.
- Installed , trained and support customers.
- Made strong customer relationships by providing support via phone, email, on-site communications.
- Completed new and current customer sales.
- Worked as team member with developers, support, sales, and vendors.
Education
Psychology
Northern Michigan University
Marquette, MI12-1985
Skills
- Expert troubleshooting
- Strong communication skills
- Proficient in Route Accounting processes
- End user support
Timeline
Application Specialist
Information Technology Parterns (ITP)
03.2025 - Current
Development Coordinator Sales and Services
RAM Systems, Inc (RAM)
08.1998 - 03.2025
Psychology
Northern Michigan University
Similar Profiles
Jennifer MensingerJennifer Mensinger
Call Center Representative at ITPCall Center Representative at ITP
Hao Yuan (Mark) ChenHao Yuan (Mark) Chen
Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)
Shakibu Mussa NsekelaShakibu Mussa Nsekela
Senior Accounts Officer at Ministry of Information, Communication and Information TechnologySenior Accounts Officer at Ministry of Information, Communication and Information Technology
Hyeonjin KimHyeonjin Kim
English Teacher at Opia English AcademyEnglish Teacher at Opia English Academy
Marcus MahlumMarcus Mahlum
Admissions Counselor at University of Wisconsin-La CrosseAdmissions Counselor at University of Wisconsin-La Crosse