Angel Plascencia
Phoenix
Summary
Proven shift leader with expertise in team training and operational management. Strong communication skills and attention to detail drive customer satisfaction and revenue growth.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Chandler, AZ
06.2022 - Current
- Supervised daily operations to ensure optimal workflow and customer satisfaction and daily profit.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed food inventory levels by organizing, accounting, and rotating stock ensuring fresh production.
- Developed and executed promotional strategies to maximize revenue and strive to expand customer loyalty.
- conducted financial duties such as calculating and documenting daily profits. Secured, monitored, and documented handling money in our safe vault as well as reset cash drawers for following day.
- Maintained clean work environment ensuring food safety standards and protocol for all valued guests and associates.
- prepared and decorated various baking products with high attention to detail and aesthetics such as donuts, muffins, croissants, bagels, waffle cones, and assisted with cake building and decorating
Stock Room Associate
Walmart
Tempe, AZ
02.2025 - 04.2026
- efficiently replenished various departments such as produce and electronics by gathering the necessary product from stockrooms to their respected aisle location and slot ranging from various products in size and weight during peak business hours.
- Communicated well and clearly with other staff and team members often to discuss and execute strategies to best complete the demands for the shift .
- Resolved customer inquiries by directing or assistance with product locations.
Education
High School Diploma -
McClintock Highschool
Tempe, AZ05-2018
Skills
- Positive attitude
- powerful work ethic under any circumstance
- Attention to detail and aesthetics
- Responsible by always adhering to all safety procedures and protocols
- Works exceptionally well with others and alone
- Great communication skills and problem solving
Timeline
Stock Room Associate
Walmart
02.2025 - 04.2026
Shift Leader
Dunkin' Donuts
06.2022 - Current
High School Diploma -
McClintock Highschool