Andrew Robles

Duties Include:

• Opening and closing procedures include setting the alarm and store key holder.
• Set up and train new hires with an e-training online platform including I-9 Forms, safety and work policies.
• Working with POS software daily.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Upheld company standards and compliance requirements for operations.
• Working with upper management on setting goals and costs for our site.
• Resolved customer complaints and reported issues to senior management.
• Excellent customer service.
• General labor and cleaning duties.

Duties Include:

• Opening and closing procedures.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
• Monitored temperatures of prepared food and cold-storage areas.
• Organized and labeled stock of ingredients to maintain needed inventory levels.
• Excellent customer service.

• Established positive relationships with customers through courteous interactions.
• Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
• Ensured customer safety by providing seat belts and adhering to traffic laws.
• Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
• Navigated routes using GPS systems for efficient delivery of passengers.
• Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

• Assisted in the training of new employees.
• Monitored employee performance and provided feedback on areas for improvement.
• Provided guidance and support to other team members as needed.
• Ensured that all safety protocols were followed at all times.
• Handled cash register transactions accurately while providing excellent customer service.
• Performed administrative tasks including filing documents, data entry.
• Trained new employees on company policies, procedures, and job duties.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Utilized problem solving skills to resolve conflicts between customers and employees.
• Ensured compliance with health and safety regulations at all times.
• Completed opening and closing duties to facilitate business operations.
• Delegated tasks to employees and monitored activities and task completion.
• Oversaw food preparation, production and presentation according to quality standards.
• Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

• Educated customers on menu items, product ingredients and nutritional values.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Monitored quality of food served to ensure it met company standards for presentation and temperature.
• Maintained an organized work area to ensure efficient operations.
• Restocked kitchen supplies including food products and utensils.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
• Resolved customer complaints in a professional manner.
• Checked expiration dates on all products before serving them to customers.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Responded to customer inquiries and complaints in a professional manner.
• Ensured compliance with health and safety regulations at all times.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Supervised staff during shift changes and ensured transition went smoothly.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Handled cash register transactions daily.
• Trained new employees on company policies, procedures, and job duties.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Oversaw food preparation, production and presentation according to quality standards.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.