Bria Jacobs
Baltimore,Maryland
Summary
Proven leader with extensive experience in high-pressure retail environments.Excelled in employee training and customer satisfaction, boosting team performance. Skilled in balancing tills and managing sales totals, large cash handling skills. Demonstrates a keen to enhance productivity and maintain professionalism.
Overview
7
7
years of professional experience
Work History
Shift Lead
Wendy’s
Baltimore, MD
05.2024 - Current
- Assisted in training new employees on proper handling techniques, leading to increased productivity levels.
- Completed store opening and closing procedures and balanced tills.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Supervisor
CVS Pharmacy
Baltimore, MD
08.2020 - 05.2022
- Assisted in training new employees on proper handling techniques, leading to increased productivity levels.
- Completed store opening and closing procedures and balanced tills.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Manager
Walgreens
Baltimore, MD
04.2018 - 12.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Skills
- Cash handling
- 10 years Customer service
- Employee training
- Guest service
- Team motivation
- Customer satisfaction
Timeline
Shift Lead
Wendy’s
05.2024 - Current
Shift Supervisor
CVS Pharmacy
08.2020 - 05.2022
Shift Manager
Walgreens
04.2018 - 12.2020