Marie Junise Lorfils
Dania Beach,FL
Summary
Quality-driven Food champion offering 5 years of restaurant experience in high volume establishments. Well-versed in cleaning and sanitizing, clearing trash and preparing orders. Committed to enhancing team success through flexibility and expertise in various areas. Versatile Food Champion with 5 years of experience in food service. Skilled at taking orders, handling special requests and preparing food. Expert at remaining calm and focused when managing multiple tasks and communicating with customers.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Shift Lead
Tacobellcatering
Hollywood , FL
09.2022 - Current
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Responded to customer inquiries and complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted in the training of new employees.
- Conducted regular inventory checks to maintain accurate stock levels.
- Checked orders for quality and completeness.
- Pass Health Inspection .
Assistant General Manager
Tacobellcatering
Hollywood, FL, FL
04.2024 - 07.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
Food Champion
Tacobell
Hollywood, FL
02.2019 - 09.2022
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
- Served orders to customers at windows, counters and tables.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Beauty Advisor
Sally Beauty
Hollywood , FL
05.2022 - 06.2022
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Finalized purchases and processed payments.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
Madrag
Hollywood, FL
08.2021 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Associate
ross
Hollywood, FL
05.2021 - 05.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Cashier
McDonald
Dania Beach, FL
11.2017 - 03.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
Education
High School Diploma -
Hollywood Hills High
Hollywood, FL06.2019
Some College (No Degree) -
Broward College
Pembroke Pines, FLSkills
- Culinary knowledge
- Dish preparation
- Commercial deep fryer and slicer operation
- Neat, clean and professional appearance
- Delivers exceptional customer service
- Comfortable standing for long time periods
- Food and beverage preparation
- Guest inquiries
- Order taking
- Kitchen cleanliness and organization
- Cooking procedures
- Food service standards
- Guest service
- Issue resolution
- Payment transactions
- Safe food handling
- Food handling and sanitization
- Cleaning and sanitation
- Opening and closing procedures
- Cash register operations
- Cash Handling
Languages
Haitian creole
Professional
Certification
- Certified Food Safety September 29,2022
Timeline
Assistant General Manager
Tacobellcatering
04.2024 - 07.2024
Shift Lead
Tacobellcatering
09.2022 - Current
Beauty Advisor
Sally Beauty
05.2022 - 06.2022
Sales Associate
Madrag
08.2021 - 08.2021
Sales Associate
ross
05.2021 - 05.2021
Food Champion
Tacobell
02.2019 - 09.2022
Cashier
McDonald
11.2017 - 03.2018
Some College (No Degree) -
Broward College
High School Diploma -
Hollywood Hills High