Cyndall Gorde
Rio
Summary
Versatile Fast Food Worker skilled in taking orders, handling special requests and preparing food. Recognized for remaining calm and focused while managing multiple tasks and communicating with customers. Diligent College Student focused on Criminal Justice and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
7
7
years of professional experience
Work History
Shift Lead
SW Ostrowski Enterprises, LLC
Deforest
10.2022 - Current
- Followed company safety standards for food quality and sanitation procedures.
- Prepared items according to written or verbal orders, working on several different orders.
- Kept customer and food preparation areas clean and well-organized.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Served orders to customers at windows, counters and tables.
- Reviewed contents on food trays to check complete order.
- Modified requested menu items in POS system to customize orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Assisted management with monthly inventory control and weekly stock ordering.
Team Trainer
Taco Bell, Borderfoods
Middleton
08.2021 - 10.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Kept training materials updated with regulatory, procedural, or policy changes.
- Stayed up to date on requirements of all team positions to optimize training.
- Broke down, cleaned, and sanitized workstations at end of the shift.
- Properly stored food by adhering to food safety policies and procedures.
- Prepared and built food items according to standardized recipes and directions.
- Diagnosed issues with machines and performed routine maintenance on regular basis to maintain optimal functionality.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Set up workstations, prep tables, service counters, and steam tables.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Recorded batch production data to maintain adequate inventory.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
Shift Manager
Burger King
Deforest
08.2018 - 08.2021
- Helped employees accomplish tasks during peak periods.
- Reported employee behavioral issues, losses, and customer complaints to upper-level management.
- Communicated with other shift managers to facilitate a continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Taught staff upselling techniques to meet revenue targets.
- Upheld company standards and compliance requirements for operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Stayed informed of company and store updates from leadership.
- Troubleshoot machine malfunctions and made adjustments to correct problems.
- Followed production orders and company standards to exceed quality scores on a consistent basis.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma -
Rio High School
Rio, WI 06.2017
Bachelor of Science - Criminal Justice
Strayer University
Global CampusSome College (No Degree) - Undecided
Lakeland University
BorderfoodsSheboygan WiSkills
- Dish Preparation
- Reliable Team Worker
- Commercial Deep Fryer and Slicer Operation
- Culinary Knowledge
- Food Packaging and Labeling
- Cash Handling
- Daily Food Preparation
- Attention to Detail
- Workstation Setup and Breakdown
- Dependable and Cooperative
- Cash Drawer Operations
- Payment Processing
- PPE Compliance
- Comfortable Standing for Long Time Periods
- Reliable and Punctual
- Math and Language Skills
- Restaurant Management
Affiliations
- Member, National Society of Leadership and Success
- Member, Phi Theta Kappa
- FFA Honors Band (2016- 2018)
- Alpha Chi honors chapter
Timeline
Shift Lead
SW Ostrowski Enterprises, LLC
10.2022 - Current
Team Trainer
Taco Bell, Borderfoods
08.2021 - 10.2022
Shift Manager
Burger King
08.2018 - 08.2021
High School Diploma -
Rio High School
Bachelor of Science - Criminal Justice
Strayer University
Some College (No Degree) - Undecided
Lakeland University