Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melynda Greenwood

Melynda Greenwood

Ft Myers

Summary

Experienced lead server with over 20 years in hospitality and fine dining. Thrives in fast-paced, high-volume environments, delivering exceptional guest satisfaction through tailored dining experiences, attention to detail, and expert wine and menu recommendations. Skilled in staff training, quality standards, and fostering a cohesive team atmosphere to elevate service standards and promote professional development. Dedicated to upholding top-notch customer satisfaction by streamlining operations and facilitating seamless communication among service teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead server

The Forest Country Club at Fort Myers
01.2023 - Current
  • Execute wine dinners and banquets, ensuring seamless service and guest satisfaction.
  • Ensure accurate order taking with thorough menu and wine knowledge for pairing suggestions.
  • Enhance team performance by training and mentoring new staff, boosting morale.
  • Oversee server team, maintaining efficient service and high guest satisfaction.
  • Implement training programs, resulting in improved team performance and service quality.
  • Resolved customer issues swiftly, employing effective problem-solving techniques to maintain high satisfaction levels.
  • Led premium dining services, enhancing guest satisfaction with tailored experiences and wine advice.
  • Improved customer satisfaction through personalized service and menu expertise in high-end dining.
  • Trained staff in fine dining practices, building a knowledgeable team that improved guest interactions.
  • Cultivated a welcoming atmosphere through attentive service, reinforcing a positive dining experience for all guests.
  • Fostered a team-centric environment by mentoring staff, enhancing service quality and encouraging professional growth.
  • Coordinated with kitchen staff to ensure timely meal delivery, strengthening communication and optimizing dining flow.

Assistant manager

7th South Waterfront at Naples Fl
01.2022 - 01.2023
  • Led servers to boost dining quality, enhancing guest satisfaction and service efficiency.
  • Resolved guest issues swiftly, ensuring positive dining experiences and customer retention.
  • Mentored junior staff, fostering teamwork and improving overall performance.
  • Assisted with wine service, elevating guest satisfaction and service standards.
  • Promoted effective communication between front and back of house, ensuring seamless service and operational success.
  • Managed server checkout processes and coached staff on fine dining standards to elevate service quality.

Server/Bartender

Hunters Ridge Country Club at Bonita Springs
01.2019 - 01.2022
  • Took accurate orders, enhancing member satisfaction through personalized service.
  • Suggested wine pairings, boosting dining experience with expert recommendations.
  • Mastered menu details, offering informed suggestions to elevate member choices catering to specific needs and allergies.
  • Worked closely with kitchen staff to ensure timely order delivery, enhancing guest satisfaction and streamlining service efficiency.
  • Managed high-volume bar service, increasing beverage sales through upselling techniques and creating a vibrant customer atmosphere.

Education

High school diploma -

Alconbury High School
Alconbury, England
06-1997

Skills

  • Team Leadership
  • Customer Engagement
  • Full service dining
  • High volume dining
  • Quality Assurance
  • Attention to Detail
  • Culinary Knowledge
  • Wine knowledge
  • Positive and friendly attitude
  • Organization and efficiency
  • POS system operations
  • Employee training and development

Certification

  • ACT alcohol training certification
  • ServeSafe (for management) certification; good thru 12/27
  • Safe staff certified every 4 months since 2019

Timeline

Lead server

The Forest Country Club at Fort Myers
01.2023 - Current

Assistant manager

7th South Waterfront at Naples Fl
01.2022 - 01.2023

Server/Bartender

Hunters Ridge Country Club at Bonita Springs
01.2019 - 01.2022

High school diploma -

Alconbury High School

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