Sarah Barnard
Fernandina Beach,FL
Summary
Experienced customer service professional skilled at executing new initiatives and creating a workplace culture aligned with organizational values. Proactively evaluates operations for safety concerns and implements effective strategies to achieve targets.
Overview
9
9
years of professional experience
Work History
Shift Lead
Good Will
Chattanooga, TN
03.2024 - 07.2024
- Oversaw operations for receiving and sorting donations
- Sorted and tagged garments efficiently to meet quotas
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted in the training of new employees.
- Performed end-of-shift store closing procedures
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
Assistant Manager
Family Dollar
East Ridge, TN
11.2022 - 02.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Handled reception and offloading of cargo
- Assisted cashiers with resolving customer complaints and inquiries.
- Stocked shelves with newly arrived products.
Key Holder
Marathon Gas Station
Ringgold, GA
03.2021 - 07.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed a variety of lottery transactions
- Greeted customers entering the gas station and provided assistance when needed.
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
Server
Waffle House
Red Bank, TN
11.2017 - 03.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Utilized call system to streamline kitchen orders
- Assisted guests with making food and beverage selections.
- Cleaned and sanitized kitchenware
- Ensured that all orders were taken correctly and in a timely manner.
Server
Golden Corral Buffet and Grill
Chattanooga, TN
05.2015 - 11.2017
- Provided table service to guests by refilling drinks and clearing dishes.
- Assisted customers in selecting items from the buffet line.
- Ensured that all food items were displayed attractively on the buffet table.
- Consistently upheld hygiene standards in guest zones
Education
High School Diploma -
Jones County High School
Gray, GA05-2011
Bachelor of Arts - Communications
Georgia Southern University
Statesboro, GASkills
- Performance Improvement
- Operations Monitoring
- Production leadership
- Productivity monitoring
- Work Delegation
- Conflict Resolution
- Team Leadership
- Customer Relations
- Store Organization
- Stock management
- Store Opening and Closing
- Cash auditing
- Inventory counting
- Retail Operations
- Food Running
- Table Bussing
- Order delivery practices
- Order Management
- Safe Food Handling
- ID Verification
- Customer Service
- POS Systems
- Drawer balancing
- Cash Handling
- Returns processing
- Point of sale operation
- Product restocking
- Checkout monitoring
- Refund handling
- Retail Merchandising
- Cleaning and sanitizing
- Fuel handling safety
- Punctual and Reliable
- Teamwork and Collaboration
- Basic Housekeeping
- Problem-Solving
- Interpersonal abilities
- Gaming Area Supervision
- Retail Mathematics
- Display building
- Store planning and display design
- Proficient with planograms and schematics
- Reset and recovery
- Pricing and shelf labeling
- Inventory Replenishment
- Stock organization
References
References available upon request.
Timeline
Shift Lead
Good Will
03.2024 - 07.2024
Assistant Manager
Family Dollar
11.2022 - 02.2024
Key Holder
Marathon Gas Station
03.2021 - 07.2022
Server
Waffle House
11.2017 - 03.2021
Server
Golden Corral Buffet and Grill
05.2015 - 11.2017
High School Diploma -
Jones County High School
Bachelor of Arts - Communications
Georgia Southern University