Jelena Ramos
Chicago
Summary
Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Lead
Chick FIL A
Schererville
02.2023 - Current
- Led team members during peak hours to ensure timely service and improve customer satisfaction.
- Managed kitchen staff to streamline workflow and support operational efficiency.
- Conducted training for new staff on customer service standards and operational procedures to promote consistency.
- Enforced adherence to established procedures and protocols to ensure compliance and safety.
- Implemented ServSafe guidelines to uphold food safety and sanitation standards.
Kitchen Manager
Merrillville School Corporation
Merrillville
11.2019 - 02.2023
- Trained and mentored kitchen staff on food safety and preparation techniques, enhancing compliance and skill levels.
- Developed and coordinated staff schedules to maximize coverage and efficiency.
- Supervised kitchen operations and staff to ensure efficient daily service, contributing to a streamlined workflow.
- Managed inventory and ordered supplies to maintain optimal stock levels, supporting uninterrupted kitchen operations.
- Processed and received inventory orders while ensuring stock accuracy.
- Supported kitchen staff by completing assigned tasks to improve efficiency. with diverse tasks to enhance workflow.
Catering Coordinator/Associate Trainer/Manager
Panera Bread
Wilmette
11.2005 - 10.2019
- Coordinated catering orders, ensuring timely delivery and fulfillment, resulting in increased client satisfaction.
- Collaborated with marketing to develop strategies that attracted new clients for catering services.
- Responded to customer inquiries and concerns regarding catering services, improving overall satisfaction.
- Resolved any customer complaints in a professional manner.
- Trained new employees in procedural practices and job responsibilities.
Sales
Menards
Cicero
08.2005 - 11.2005
Certified Nursing Assistant
Alden Town Manor
Cicero
04.2005 - 08.2005
Cashier
Best Buy Retail Stores
Burbank
11.2003 - 06.2004
Certified Nursing Assistant
Manor Care Health Services
Oak Lawn
06.2002 - 07.2002
Clerk
Cascino Vaughn Law Offices Ltd
Chicago
09.2000 - 10.2000
Facility Assistant
Union League Boys and Girls Club
Chicago
01.1996 - 05.1999
Education
ILLINOIS INSTITUTE OF ART - Culinary Arts
ILLINOIS INSTITUTE OF ART
Chicago09-2005
CNA Certificate -
CENTRAL STATES SER
Chicago07-2001
High School Diploma -
WELLS COMMUNITY ACADEMY
Chicago06-2000
Skills
- Team supervision
- Schedule coordination
- Inventory management
- Operational compliance
- Workflow optimization
- Process improvement
- Performance improvement
- Staff development
- Coaching and mentoring
- Effective communication
- Conflict resolution
- Time management
Certification
Food Handler Certificate
Timeline
Shift Lead
Chick FIL A
02.2023 - Current
Kitchen Manager
Merrillville School Corporation
11.2019 - 02.2023
Catering Coordinator/Associate Trainer/Manager
Panera Bread
11.2005 - 10.2019
Sales
Menards
08.2005 - 11.2005
Certified Nursing Assistant
Alden Town Manor
04.2005 - 08.2005
Cashier
Best Buy Retail Stores
11.2003 - 06.2004
Certified Nursing Assistant
Manor Care Health Services
06.2002 - 07.2002
Clerk
Cascino Vaughn Law Offices Ltd
09.2000 - 10.2000
Facility Assistant
Union League Boys and Girls Club
01.1996 - 05.1999
ILLINOIS INSTITUTE OF ART - Culinary Arts
ILLINOIS INSTITUTE OF ART
CNA Certificate -
CENTRAL STATES SER
High School Diploma -
WELLS COMMUNITY ACADEMY