Barbara Falke
San Diego,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
27
27
years of professional experience
Work History
Shift Lead
Starbucks
San Diego, CA
08.2022 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed. Helped manager in organizing and labeling store.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
Starbucks Kiosk Manager
Albertsons
Tujunga, CA
05.2004 - 06.2022
- Ensured kiosks were stocked with merchandise and promotional materials.
- Monitored customer feedback to identify opportunities for improvement of the kiosk experience.
- Trained new staff on operating procedures, safety protocols, and customer service standards.
- Developed strategies to increase sales volume at each kiosk location.
- Maintained accurate records of inventory levels and transactions.
- Evaluated existing operations and implemented process improvements as needed.
- Conducted regular maintenance checks on all equipment to ensure operational efficiency.
- Assisted customers with product selection, payment processing, and troubleshooting issues.
- Managed scheduling for all staff members assigned to the kiosks team.
- Participated in weekly meetings with senior management to discuss progress against key objectives.
- Provided ongoing coaching and mentorship for junior staff members.
- Managed sales team to maximize sales revenue and exceed corporate goals.
- Cultivated loyal customer base by providing excellent customer service.
Cashier/Customer Service Associate
Do it center
, CA
07.1999 - 07.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sales Associate
Ross Dress for Less
La Cañada Flintridge, CA
11.1997 - 07.1999
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Associate of Arts - Nursing
Los Angeles Mission College
Sylmar, CAMedical assistant -
Liberty University
Lynchburg, VASkills
- 19 years experience in Starbucks Management
- District Trainer; Trained over 30 partners, and 3 new Managers
- Worked closely with District manager in opening new stores
- 8 year Coffee Master
- Great organization and planning
- Manager over 20 partners
- Operations Management
- Work Delegation
- Rules Enforcement
- Guest Service
- Team Motivation
- Customer Service Management
Timeline
Shift Lead
Starbucks
08.2022 - Current
Starbucks Kiosk Manager
Albertsons
05.2004 - 06.2022
Cashier/Customer Service Associate
Do it center
07.1999 - 07.2003
Sales Associate
Ross Dress for Less
11.1997 - 07.1999
Associate of Arts - Nursing
Los Angeles Mission College
Medical assistant -
Liberty University