Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Proctor

Crowley,TX

Summary

Dynamic Loan Service Representative with a proven track record at Flagship Credit Acceptance, excelling in conflict resolution and customer service. Adept at negotiating full balance collections and enhancing customer satisfaction through effective communication. Proficient in Microsoft Office, demonstrating strong time management and team collaboration skills to drive results.

Overview

4
4
years of professional experience

Work History

Loan Service Representative

Flagship Credit Acceptance
Coppell, Texas
06.2023 - 05.2025
  • Assisted customers with inquiries regarding loan terms and payment options.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Handled 160-200 calls daily using a dialer system.
  • Regularly exceeded performance goals, recognized as top performer.

Customer Experience Associate

Albertsons
Fort Worth, Texas
06.2021 - 06.2023
  • Assisted customers with inquiries and product locating throughout the store.
  • Managed product returns and exchanges efficiently in accordance with company policy.
  • Maintained cleanliness and organization of the customer service area at all times.
  • Utilized point-of-sale systems for processing transactions accurately and quickly.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Some College (No Degree) -

Grambling State University
Grambling, LA

Skills

  • Conflict resolution
  • Time management
  • Microsoft Office
  • Team collaboration
  • Customer service

Timeline

Loan Service Representative

Flagship Credit Acceptance
06.2023 - 05.2025

Customer Experience Associate

Albertsons
06.2021 - 06.2023

Some College (No Degree) -

Grambling State University

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