Angel Rach
Rockford,IL
Summary
Dynamic Care Coordinator with over 20 years of experience at Mercyhealth, excelling in client advocacy and crisis intervention. Proven track record in developing innovative care plans and fostering multidisciplinary team collaboration, ensuring optimal service delivery and compliance. Recognized for building empathetic relationships that enhance client self-sufficiency and community resource access.
Overview
2026
2026
years of professional experience
Work History
Care Coordinator
Mercyhealth
09.2013 - Current
- Assess elderly participants for in-home non medical services. Assist participants in applying for Medicaid and SNAP benefits and in linking them with other community resources. Put services in place to help them remain in the community and out of facilities. Complete nursing home prescreen.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- I am familiar with a vast number of community resources.
- 20 + years of Medicaid applications.
- Familiar with Medicare benefits
- Experience with Adult Protective Services.
- Experience with long term care placement.
Social Service Director
Amberwood Care Centre
02.2008 - 02.2013
- Oversaw the Social Services department at a skilled nursing facility. It is a 162 bed facility.
- Handled the advanced directives, MDS sections, RAPS, resident concerns, family concerns, room changes, counseling, grief counseling, remembrance services, discharge planning, referrals, and hospice referrals. Scheduled the dentist, podiatrist, optometrist, psychiatrist, and psychologist visits.
- Completed all the quarterly and monthly paperwork, as well as, needed notes to ensure compliance with current regulations.
- Completed the subpart S screenings. Monitored the specialized behavior evaluation program.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Collaborated with community members to develop and implement service initiatives.
Admission Diresctor
Alden Park Strathmoor
2005 - 2008
- I toured prospective residents and their families. I completed admission paperwork, including the admission contract.
- Completed sex offender and background check.
- Confirmed benefits on HMS and Medicare websites.
- I answered financial questions and referrals to the Department of Human Services as needed.
- This position also included outside income, and ensuring proper payment to the facility.
Social Service Director
Alden Park Strathmoor
07.2001 - 01.2008
- The skilled nursing facility has a capacity of 189 residents. There was a trach/ vent unit, a secured Alzheimer's unit, a psychiatric unit, as well as two long term care units.
- Handled the advanced directives, MDS sections, RAPS, resident concerns, family concerns, room changes, counseling, grief counseling, remembrance services, discharge planning, referrals, hospice referrals, applying for benefits, assisting admission contracts.
- I was the backup insurance case manager. Completed weekly updates with the insurance companies to insure continued benefits for the resident.
- Scheduled the dentist, podiatrist, optometrist, psychiatrist, and psychologist visits. I completed all the quarterly and monthly paperwork, as well as, as needed notes to ensure compliance with current regulations. I completed the subpart S screenings.
- Skilled in handling the public with professionalism and sensitivity.
- Assisted clients with accessing community resources.
Education
Bachelor of Science - Psychology & Human Services
Upper Iowa University
Fayette, IA01-1997
Skills
- Multidisciplinary team collaboration
- Verbal and written communication
- Conflict resolution
- Organizational skills
- Team collaboration
- Policy adherence
- Time management
- Client advocacy
- Crisis intervention
- Care planning
- Problem-solving
- Documentation proficiency
Languages
English
Native or Bilingual
Timeline
Care Coordinator
Mercyhealth
09.2013 - Current
Social Service Director
Amberwood Care Centre
02.2008 - 02.2013
Social Service Director
Alden Park Strathmoor
07.2001 - 01.2008
Admission Diresctor
Alden Park Strathmoor
2005 - 2008
Bachelor of Science - Psychology & Human Services
Upper Iowa University
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