Angel Reyes
Piscataway,NJ
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
JNK Logistics
Edison, New Jersey
01.2023 - 01.2024
- Utilized multiple computer systems to process payments, update account status.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Provided translation assistance for customers with limited English proficiency.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Consulted with customers regarding needs and addressed concerns.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
Bilingual Sales Representative
Alba Itzel Express
Edison, New Jersey
10.2021 - 12.2022
- Negotiated pricing agreements with vendors.
- Conducted sales presentations in both languages.
- Identified areas where improvements could be made in the process.
- Created detailed reports on weekly sales performance results for management review.
- Generated quotes for products and services requested by customers.
- Provided customer service in Spanish and English to customers, including answering questions and resolving complaints.
Sales Representative/Customer Support Specialist
Monteverde Gutters
Whitehouse, New Jersey
12.2020 - 10.2021
- Performed market research to identify potential sales opportunities.
- Negotiated pricing contracts with customers to maximize profits.
- Analyzed customer feedback to improve products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with customers to ensure repeat business.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
High School Diploma -
Piscataway Highschool
Piscataway, NJ07-2017
Skills
- Client relationship management
- Service recommendations
- Membership renewals
- Team collaboration
- Customer needs assessment
- Fluent bilingualism
- Claims evaluation
- Data entry
- Refund processing
- Upselling strategies
Timeline
Bilingual Customer Service Representative
JNK Logistics
01.2023 - 01.2024
Bilingual Sales Representative
Alba Itzel Express
10.2021 - 12.2022
Sales Representative/Customer Support Specialist
Monteverde Gutters
12.2020 - 10.2021
High School Diploma -
Piscataway Highschool