Angel Rivas-Maldonado
Houston,TX
Summary
Polite and professional Call Center Rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.
Overview
1
1
Certification
Work History
Call Center Representative
ManpowerGroup
2024.05 - Current
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Klein Forest High School
Houston, TX05.2024
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Fluent in Spanish
- Calm and Professional Under Pressure
- Understanding Customer Needs
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Languages
Spanish
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Call Center Representative
ManpowerGroup
2024.05 - Current
High School Diploma -
Klein Forest High School
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
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