Joshua Correa Lugo
Orlando,FL
Summary
Driven by a passion for excellence, I leveraged my technical troubleshooting expertise and collaborative teamwork at Apple Inc to enhance performance metrics significantly. My tenure at Microsoft and GameStop showcases my ability to drive sales and productivity, with a detail-oriented approach ensuring top-tier customer and partner satisfaction.
Overview
14
14
years of professional experience
Work History
Specialist
Apple Inc
Orlando, FL
08.2021 - Current
- Enhanced performance metrics for four successive quarters through implementation of Apple's best practices.
- Maintained a position among the leading 10 sellers for an entire year.
- Sustained a 95 TMS based on more than 180 feedback responses.
- Developed innovative positioning strategy for Apple Vision Pro, enhancing employee-customer comprehension.
Product Advisor - Inventory Specialist - SMB Specialist
Microsoft Corporation
Orlando, FL
01.2016 - 01.2020
- Maintained top 5 seller status over a period of three years by delivering comprehensive solutions aligned with customer requirements.
- Delivered comprehensive hardware and software support both online and in-person, prioritizing optimal usage techniques.
- Established partnerships with businesses and educational centers by identifying their specific needs.
- Collaborated with backstage team to optimize inventory registration for serialized and non-serialized products.
Assistant Manager
GameStop Corporation
Orlando, FL
01.2011 - 01.2016
- Helped customers identify and purchase the most suitable game consoles, accessories, and software for an enhanced experience.
- Recognized in the top 10 sales performers over two straight years.
- Mentored colleagues on technical details, fostering skill development and efficiency.
- Catalyzed a 45% boost in store productivity over a year by supporting leadership in team development initiatives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
High School Degree -
Bridgeport, Connecticut01.2018
Skills
- Goal-Oriented Professional
- Effective Multitasking
- Effective Time Management
- Effective Task Prioritization
- Detail-Oriented Approach
- Proficient in Demo Technology
- Technical Troubleshooting Expertise
- Competent in macOS
- Competent in iOS
- Proficient in iPadOS
- Proficient in Windows OS
- Collaborative Knowledge Sharing
- Critical Analysis
- Collaborative Teamwork
Timeline
Specialist
Apple Inc
08.2021 - Current
Product Advisor - Inventory Specialist - SMB Specialist
Microsoft Corporation
01.2016 - 01.2020
Assistant Manager
GameStop Corporation
01.2011 - 01.2016
High School Degree -
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