Kiara Oyola
Newark,NJ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
St James Health
Newark, New Jersey
09.2025 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Coordinated communication between patients and medical staff effectively.
- Processed insurance claims and verified patient eligibility promptly.
- Handled patient inquiries with professionalism and empathy.
- Organized and maintained medical records accurately for easy retrieval.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
Patient Access Representative
Newark Beth Isreal Hospital
07.2025 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Benefits Specialist
Alight Solutions
08.2022 - 07.2025
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Processed benefit enrollment forms, changes, and terminations.
- Researched and resolved employee inquiries regarding benefits programs.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Med Tech/ Resident Assistant
The Bridge Assisted Living
05.2020 - 04.2022
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Check patients' pulse, temperature, and respiration
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
- Responded to emergency situations within the residence hall.
Caregiver
Senior Helpers
02.2020 - 05.2020
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Customer Service Representative
Change Healthcare
02.2019 - 12.2019
- Schedule appointments and maintain and update appointment calendars
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Complete insurance or other claim forms
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Authorize drug refills and provide prescription information to pharmacies
- Schedule appointments for patients.
Education
LPN Candidate -
ECPI UNIVERSITY
Charleston, SCHigh School Diploma -
KEARNY HIGH SCHOOL
NJSkills
- Benefits Explanation
- Verbal and Written Communication
- Medical Terminology
- Payment Collection
- Patient Relations
- Patient Callbacks
- Proficient in Word, Outlook
- Patient Scheduling
- Appointment Scheduling
- Co-Payment Collection
- Patient identity verification
- Patient check-in
- Registration management
- Fee collection
- EMR updating
- Insurance verification
- Claims processing
- Electronic health records
Certification
- Certified Medication Aide
- CPR Certified
Languages
5
Timeline
Medical Receptionist
St James Health
09.2025 - Current
Patient Access Representative
Newark Beth Isreal Hospital
07.2025 - Current
Benefits Specialist
Alight Solutions
08.2022 - 07.2025
Med Tech/ Resident Assistant
The Bridge Assisted Living
05.2020 - 04.2022
Caregiver
Senior Helpers
02.2020 - 05.2020
Customer Service Representative
Change Healthcare
02.2019 - 12.2019
LPN Candidate -
ECPI UNIVERSITY
High School Diploma -
KEARNY HIGH SCHOOL