Angel Roberts

• Developed community engagement strategies to enhance member participation and satisfaction.
• Established and maintained relationships with local organizations to foster collaboration and resource sharing.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Led initiatives aimed at improving community outreach efforts and increasing awareness of programs.
• Analyzed community feedback to identify areas for improvement in services and events offered.
• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.

• Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Obtained documents such as proof of insurance and HOA statements.
• Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
• Maintained open communication with lenders, brokers and borrowers.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.

RReviewed loan documents and ensured accuracy of information provided by customer.

• Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
• Verified that all required documentation was received prior to closing date.
• Conducted pre-closing audits for compliance with applicable regulations.
• Ensured timely submission of completed loan packages to underwriting department.
• Coordinated with title companies to ensure timely delivery of documents to settlement agents.
• Reviewed final closing disclosure statement for accuracy prior to closing day.
• Maintained up-to-date knowledge of industry regulations and procedures.
• Processed payoffs from other lenders as well as escrow accounts at time of closing.
• Negotiated with settlement agents for prompt resolution of any discrepancies found during final review.
• Coordinated efficient flow of information between all parties involved in the mortgage transaction to expedite closings successfully.
• Ran a pipeline of 20-50 files

• Reviewed and verified accuracy of invoices and account balances.
• Processed payments, refunds and adjustments to customer accounts.
• Analyzed customer payment trends and credit worthiness.
• Prepared monthly statements for customers.
• Researched past due accounts and initiated collection efforts in a timely manner.
• Maintained organized records of all customer accounts receivable activity.
• Created reports on Accounts Receivable performance for management review.

• Oversee and enter all payables for subcontractors and overhead
• Job costing entries and budgeting
• Invoice and oversee accounts receivable
• Enter invoices into company software and QuickBooks
• Balancing company software to QuickBooks
• Handle interviews for office staff and technicians
• Overseeing all office employees and everyday functioning’s
• Timesheet entries and Payroll
• Scope and sketch claims
• Speak with insurance companies about claims, payment and status
• Work with mortgage companies to get insurance checks endorsed
• Customer relations.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.