ANGEL RODARTE
Ventura,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance member engagement.
Overview
6
6
years of professional experience
Work History
Sr. Membership Manager
Ventura County Coastal Association Of REALTORS®
09.2019 - Current
- Process and finalize new member applications within 1-2 business days, receive 10-15 applications per week.
- Manage 20-30 calls per day
- Deliver exceptional customer service to every member by leveraging extensive knowledge of membership and creating welcoming, positive experiences while maintaining member relations by meeting their needs and request.
- Enter data into Rapattoni AMS, implementing tight safeguards to secure financial and personal information.
- Developed VCCAR's monthly new member orientation which was well received by Board of Directors.
- Instruct monthly orientation to boost performance of members professional development and enhance business results.
- Ensure accurate data reporting to National Association of REALTOR® and California Association of REALTORS® by staying current with all members licensing, broker compliance, and education transmittals.
- Increased operational efficiency by developing improved filing systems for confidential member records and reports.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Exceeded goals through effective task prioritization and great work ethic
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Ventura VolksWagen
Ventura, CA
12.2018 - 09.2019
- Assisted customers by answering questions and fulfilling requests
- Provided accurate, valid and complete information by using proper methods/tools
- Kept records of customers interactions, processed customer accounts and documents
- Reviewed or made changes to customer accounts
- Interacted positively with regular customers to build rapport, learn desires and remember names
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
CUSTOMER SERVICE MANAGER
Golf N’ Stuff
Ventura, CA
04.2016 - 12.2018
- Trained and regularly mentor associates on performance-oriented strategies and customers service techniques
- Completed special projects by using effective decision making, critical thinking and management skills
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Trained new personnel regarding company operations, policies and services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and creating welcoming, positive experiences.
Education
High School Diploma -
Buena High School
Ventura, CA06.2017
Skills
- Member Services
- Membership Programs
- Instructor
- Originality and Creativity
- Managing Operations and Efficiency
- Administration and Reporting
- Customer Relationship Management
Timeline
Sr. Membership Manager
Ventura County Coastal Association Of REALTORS®
09.2019 - Current
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Ventura VolksWagen
12.2018 - 09.2019
CUSTOMER SERVICE MANAGER
Golf N’ Stuff
04.2016 - 12.2018
High School Diploma -
Buena High School
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