Microsoft Access
Angel Rodriguez Jr.
Bowling Green,FL
Summary
Dynamic IT Technician with a proven track record at CF Industries, adept at deploying virtual machines in Azure and enhancing user experience through effective troubleshooting. Recognized for optimizing network efficiency and implementing customized Microsoft Exchange Server solutions, while fostering a collaborative environment that promotes safety and adherence to standards.
Overview
39
39
years of professional experience
Work History
IT Technician
CF Industries
11.2011 - 12.2017
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Configured systems according to prescribed software and hardware frameworks.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
Plant Supervisor
CF Industries
02.1979 - 12.2017
- Supervised day-to-day functions of plant.
- Coached employees on company standards and efficiency.
- Led safety meetings and promoted adherence to company policies for a safer working environment for all employees involved in the plant operation activities.
- Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
- Enhanced safety standards by conducting regular inspections, enforcing strict compliance with regulations, and providing ongoing training to staff.
- Implemented organizational systems to maximize plant efficiency.
- Monitored safety practices and made changes or recommendations.
- Coordinated with vendors for timely delivery of raw materials, ensuring the smooth functioning of production processes.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ08-2012
Skills
- Deploy virtual machines in Azure
- Azure proficiency
- Experience in desktop imaging
- Experienced in Active Directory administration
- Experience with domain controller configuration
- Experienced in OS deployment with Windows Deployment Services
- Experienced in utilizing VMware Workstation for custom OS testing
- Expertise in tailored OS solutions
- Implemented customized Microsoft Exchange Server solutions
Software
Visual Studio
Microsoft Excel
Microsoft Word
Interests
Building computers
Operating Systems most people don't know about such as Windows 11 Enterprise Versions
Has a passion for computers and cooking
Likes to troubleshoot computers
For instance I use a Netgear switch which has 16 sfp ports Using fiber optics ports mostly It quit working and had to troubleshoot why I could not get an internet connection Called Netgear tech support They worked on the problem for a couple of days trying to figure it out
I finally figured out the issue Bad fiber optic cabling
Timeline
IT Technician
CF Industries
11.2011 - 12.2017
Plant Supervisor
CF Industries
02.1979 - 12.2017
Bachelor of Science - Information Technology
University of Phoenix
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