Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Ronnie Calvente

West Covina,California

Summary

Achieved high customer satisfaction ratings through effective problem-solving and communication skills. Enhanced service delivery by streamlining processes and training team members. Contributed to company growth by actively seeking opportunities for personal and professional development.

Overview

1
1
year of professional experience

Work History

Team Member/Cashier/Drive Thru

Taco Bell
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Correctly received orders, processed payments and responded appropriately to customer concerns.
  • Quickly and efficiently processed payment and made accurate change.
  • Responded to guest complaints promptly and professionally.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation utensils.
  • Performed general maintenance duties, including washing dishes and wiped counter tops.
  • Followed all established restaurant practices and procedures.

Team Member/ Cashier

Del Taco
  • Greet customers on arrival.
  • Take and process orders transactions by cash or credit cards.
  • Inform customers of new deals and upsizing options.
  • Deliver order information to kitchen and ensure order is filled correctly.
  • Clean and stock customer eating areas and equipment.
  • Transfer supplies and equipment between storage area and work areas.

Kitchen Team Member/ Cook

Buffalo Wild Wings
- Current
  • Food prep, cooking, and cleaning
  • Delivering exceptional hospitality to our guests
  • Balancing high volume with high quality
  • Participating in ongoing training and development
  • Maintaining consistent standards in safety, sanitation and food quality
  • Practicing proper food handling technique
  • Food packaging

Deli Clerk

Vons Grocery Store
777 S Glendora Ave West Covina, CA 91790 United S
09.2025 - Current
  • Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of deli area, adhering to food safety standards.
  • Operated slicing equipment and prepared various meats and cheeses for display and service.
  • Collaborated with team members to manage inventory levels and restock supplies efficiently.
  • Provided recommendations for meal preparation, enhancing customer satisfaction and engagement.
  • Implemented new procedures for food storage, reducing waste and improving freshness of products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

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Pasadena City College Community Education Center
01.2015

Skills

  • Proficient with Microsoft Word and Internet

Timeline

Deli Clerk

Vons Grocery Store
09.2025 - Current

Team Member/Cashier/Drive Thru

Taco Bell

Team Member/ Cashier

Del Taco

Kitchen Team Member/ Cook

Buffalo Wild Wings
- Current

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Pasadena City College Community Education Center

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    <ul> <li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li> <li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li> <li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li> <li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li> <li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li> <li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li> <li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li> <li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li> <li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li> <li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li> <li>Requirement gathering, documentation, communication, team building, quality control.</li> </ul> at Mahindra Last Mile Mobility Ltd.<ul> <li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li> <li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li> <li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li> <li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li> <li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li> <li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li> <li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li> <li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li> <li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li> <li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li> <li>Requirement gathering, documentation, communication, team building, quality control.</li> </ul> at Mahindra Last Mile Mobility Ltd.

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Angel Ronnie Calvente