Summary
Overview
Work History
Education
Skills
Timeline
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Angel Ruiz

Woodbridge,VA

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Capable customer service representative knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Overview

11
11
years of professional experience

Work History

Firewatch Officer

ASAP Firewatch
Springfield, VA
11.2023 - Current
  • Coordinated with construction and maintenance teams to ensure fire safety.
  • Reported any violations of safety regulations or policies to appropriate supervisors immediately upon discovery.
  • Communicated effectively with team members and emergency response personnel.
  • Reported unsafe conditions and fire incidents to supervisors immediately.
  • Inspected buildings regularly for compliance with relevant fire codes and standards.
  • Assisted in the implementation of fire prevention measures and safety guidelines.

Human Resources Assistant

Thrive Health Care Services
Fairfax, VA
05.2022 - 01.2024
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Developed and maintained training materials and benefits packets for new hires.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Handled sensitive and confidential employee information with complete discretion.

Logistics Team Member

Office Depot
Fairfax, VA
02.2021 - 03.2021
  • Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
  • Managed accurate inventory counts in internal supply chain systems.
  • Advocated for accident preparedness and safety training to maintain safe working conditions.
  • Monitored key performance indicators throughout shipping and receiving cycles.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Developed proposals with detailed cost estimates outlining logistics plans.

Customer Service Representative

Giant Food Stores
Woodbridge, VA
02.2020 - 01.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Audited customer account information to identify issues and develop solutions.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Sales Lead

Aeropostale
Woodbridge, VA
11.2018 - 01.2020
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Optimized revenue levels by developing engaging promotional programs.
  • Checked store shelves and restocked products from inventory in back room.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.

Loader

Osmin Trucking
Woodbridge, VA
06.2014 - 07.2016
  • Loaded and unloaded materials by hand or with equipment to help team meet work demands.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.

Education

High School Diploma -

C.D. Hylton High School
Woodbridge, VA
06.2019

Some College (No Degree) - Forensic Psychology

Virginia Commonwealth University
Richmond, VA

Some College (No Degree) - Forensic Psychology

Northern Virginia Community College
Annandale, VA

Skills

  • Invoicing and shipping documentation
  • Delivery scheduling
  • Dispatching
  • ERP requisition management
  • Inventory counting
  • Teambuilding
  • Team management
  • Problem resolution
  • Bilingual
  • Personnel records maintenance
  • Compensation/payroll
  • Hiring and retention
  • Assessing performance
  • New hire orientation

Timeline

Firewatch Officer

ASAP Firewatch
11.2023 - Current

Human Resources Assistant

Thrive Health Care Services
05.2022 - 01.2024

Logistics Team Member

Office Depot
02.2021 - 03.2021

Customer Service Representative

Giant Food Stores
02.2020 - 01.2021

Sales Lead

Aeropostale
11.2018 - 01.2020

Loader

Osmin Trucking
06.2014 - 07.2016

High School Diploma -

C.D. Hylton High School

Some College (No Degree) - Forensic Psychology

Virginia Commonwealth University

Some College (No Degree) - Forensic Psychology

Northern Virginia Community College

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Angel Ruiz