Angel Ruiz
Danbury,CT
Summary
Glass industry professional with extensive hands-on experience in glass installation, repair, and maintenance. Proven ability to manage multiple projects while ensuring safety and quality standards. Known for effective team collaboration and adaptability to shifting priorities, showcasing proficiency with tools and techniques relevant to trade.
Experienced with handling glass materials and installations across different environments. Utilizes careful attention to detail and safety protocols to ensure flawless execution. Knowledge of various glass types and repair techniques enhances overall project outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Master Glass Technician
Safelite
05.2023 - 11.2025
- A blend of hands-on auto glass repair and installation with leadership duties, including supervision of junior technicians and oversight of daily operations. Key responsibilities included inspecting and replacing vehicle glass, recalibrating advanced driver-assistance systems (ADAS), managing customer interactions, and ensuring adherence to safety and quality standards by the team
- Conducted thorough inspections of glass for defects prior to installation.
- Installed and replaced windshields, ensuring adherence to safety standards.
- Trained new technicians on proper installation techniques and safety protocols.
- Collaborated with team members to streamline workflow and improve service delivery.
- Diagnosed issues related to glass repair, providing effective solutions to clients.
- Maintained inventory of glass products and supplies, ensuring availability for installations.
- Implemented process improvements that reduced turnaround time for service requests.
Senior Glass Technician
Safelite
03.2013 - 05.2023
- Install, repair, and replace vehicle glass components, including windshields, side windows, and back windows. Conduct damage assessments, remove old glass, prepare the vehicle, install new glass with proper adhesives, and ensure a weatherproof seal. Deliver customer service, adhere to safety protocols, and sometimes recalibrate advanced driver-assistance systems (ADAS).
- Conducted quality inspections to ensure adherence to safety standards and regulations.
- Developed comprehensive training materials to standardize best practices in glass installation.
- Prevented potential accidents by conducting thorough inspections of job sites prior to beginning work, identifying hazards and implementing necessary precautions.
Car Detailer
Ciarlo's Car Emporium & Lube Center
05.2008 - 03.2011
- Conducted thorough interior and exterior vehicle cleaning, ensuring high-quality standards for customer satisfaction.
- Operated advanced detailing equipment, enhancing efficiency in achieving pristine finishes on vehicles.
- Developed and implemented best practices for detailing processes, improving overall workflow and service quality.
- Provided training and mentorship to junior detailers, fostering skill development and teamwork within the department.
- Evaluated customer needs and preferences to tailor detailing services, resulting in increased client retention rates.
- Resolved customer concerns promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
Education
High school -
06.1999
Skills
- Power tools
- ADAS
- Glass installation
- Mobile devices
- Attention to detail
- Vehicle maintenance
- Heavy lifting
- Automotive glass replacement
- Detailing
- Mechanical knowledge
- Automotive glass
- Customer service
- Hand tools
- Driving
- Auto glass
- Power tool operation
- Window installation
- Safety procedures adherence
- Stress tolerance
- Sealant application
- Glass repair expertise
- Problem-solving
- Time management
- Teamwork and collaboration
- Safety conscious
- Problem-solving abilities
- Reliability
- Effective communication
- Decision-making
- Tempered glass handling
Accomplishments
- Recognized twice for excellence in customer service, showcasing a dedication to empowering customers to achieve their objectives.
Certification
- Driver's License
- August 2024 to August 2030
- Class D
- Automotive Glass Unlimited Journeyperson
- September 2025 to August 2026
- License#GLZ0002263-AG2
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Master Glass Technician
Safelite
05.2023 - 11.2025
Senior Glass Technician
Safelite
03.2013 - 05.2023
Car Detailer
Ciarlo's Car Emporium & Lube Center
05.2008 - 03.2011