Angel Sanchez
Pampa,United States
Summary
Adept at enhancing customer satisfaction and streamlining operations, I significantly reduced call resolution times at Resound Networks through expert troubleshooting and diagnostic skills. Trained in technical support and customer service excellence, I am bilingual in Spanish and English, showcasing a strong work ethic and stress tolerance in fast-paced environments. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Highly efficient Worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Resound Networks
2024.06 - Current
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
Manager on Duty
Sonic Drive In
2022.08 - 2024.05
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Did truck orders for the company.
- Did the money deposits and cash drops for the company.
Service Crew Member
Chicken Express
2022.02 - 2022.07
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Education
High School Diploma -
Pampa High School
Pampa, TX05.2024
Skills
- Technical Support
- Product Troubleshooting
- Customer service expert
- Call Center Operations
- Sales and Marketing
- Staff Training and Development
- Customer service focus
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Food safety knowledge
- Cleanliness and hygiene
- FLUENT IN SPANISH AND ENGLISH
- Scheduling
- Cash Handling
- Stress Tolerance
- Menu Memorization
Additional Information
I am a very hardworking person, at a young age my father taught me how to work hard and nothing in life is given but earned, i get my stuff done no matter what and will always be respectful and hard working, i promise you that.
Languages
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPaid time offTimeline
Technical Support Representative
Resound Networks
2024.06 - Current
Manager on Duty
Sonic Drive In
2022.08 - 2024.05
Service Crew Member
Chicken Express
2022.02 - 2022.07
High School Diploma -
Pampa High School
Similar Profiles
Kevin SanchezKevin Sanchez
Technical Support Representative at Resound NetworksTechnical Support Representative at Resound Networks
Kenneth HarrisonKenneth Harrison
Tier 1 Technical Support Representative at Resound NetworksTier 1 Technical Support Representative at Resound Networks
Jeffrey WalkerJeffrey Walker
Senior Regional Sales Manager at ReSound GNSenior Regional Sales Manager at ReSound GN