Angel Sanchez
Los Angeles,CA
Summary
Dynamic Member Advocate at Logistics with a proven track record in enhancing customer satisfaction through effective problem-solving and cross-cultural communication. Skilled in educating members on services and maintaining accurate CRM records, I excel in fostering team collaboration and ensuring operational efficiency. Committed to delivering exceptional service and support.
Overview
1
1
year of professional experience
Work History
Member Advocate
La Hermandad Mexicana
Los Angeles, CA
04.2018 - 02.2019
- Assisted members with inquiries regarding account details and service options.
- Coordinated resolution of member issues, ensuring timely follow-up and satisfaction.
- Educated members on logistics services, enhancing their understanding and usage.
- Maintained accurate records of member interactions within CRM system.
- Executed daily administrative tasks to support operational efficiency in member services.
Education
Associate of Science - Cultural Anthropology
El Camino College
Torrance, CA06.2021
Associate Degree In History - History
El Camino College
Torrance, CA06.2021
Skills
- Cross-cultural communication
- Assertiveness
- Customer service
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Patient check-in
- Money handling
Languages
Spanish
Native or Bilingual
Timeline
Member Advocate
La Hermandad Mexicana
04.2018 - 02.2019
Associate of Science - Cultural Anthropology
El Camino College
Associate Degree In History - History
El Camino College