Angel Santiago
Rowland Heights,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
XPERIENCE RESTAURANT GROUP
Cypress, CA
10.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new employees.
Operations Manager
Dreamland Productions
Irvine, CA
08.2019 - Current
- Developing and managing budgets for various production projects
- Hiring and managing production staff, such as directors, actors, and crew members
- Securing financing for projects and negotiating contracts with investors and distribution partners
- Creating and managing schedules for productions, ensuring that deadlines are met and productions are completed on time
- Overseeing the production process from start to finish, including pre-production, production, and post-production stages
- Ensuring that productions meet all legal and regulatory requirements, such as obtaining necessary permits and licenses
- Developing and implementing marketing strategies to promote productions and generate interest from audiences
- Collaborating with other professionals in the industry, such as screenwriters, cinematographers, and editors, to produce high-quality content.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw divisional marketing, advertising and new product development.
Operations Manager
Shootz
Stanton, CA
07.2017 - Current
- As operations manager my responsibilities include: Management and operations: overseeing day-to-day business operations, such as hiring staff, scheduling, inventory management, and budgeting
- Financial management: handling financial planning, budgeting, accounting, and cash flow management
- Customer service: ensuring that customers have a pleasant dining experience, and addressing any complaints or issues that arise
- Menu planning: working with the chef to create menus, deciding on pricing, and selecting new and seasonal dishes
- Marketing and promotions: developing and overseeing marketing strategies to attract new customers, such as social media marketing, email marketing, and advertising
- Building and maintaining good relationships with suppliers: sourcing high-quality ingredients at competitive prices
- Compliance with regulations: ensuring that the restaurant complies with local health and safety regulations, licensing requirements, and employment laws
- Strategic planning: working with other owners to develop long-term plans for the business, such as expanding locations, growing the brand, or launching new products or services.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Utilized metrics and KPIs to track and measure business performance.
Education
High school diploma -
John A. Rowland High School
Rowland Heights, CA06.2015
Skills
- Sourcing
- Marketing
- Management
- Project scheduling
- Production management
- Production design
- Sales
- Confidence
- Chef
- Leadership
- Content creation
- Customer Relationship Management
- Supply Chain Management
- Project Management
- Advertising and Marketing
- Account Management
- Contract Negotiations
- Business Administration
- P&L Management
- Workflow Planning
- Branding
- Expense Control
- Staff Supervision
- Business Development
- Vendor Sourcing
- Schedule Management
- Recipes and Menu Planning
- Deadline-Oriented
- Risk Mitigation
- Performance Improvement
- Budget Development
- Leadership and Team Building
- Vendor Relationships
- Staff Training/Development
- Efficient Multi-Tasker
- Economic Analysis
- Purchasing
- Problem Resolution
- Community Outreach
- Operations Management
- Training and Coaching
- Inventory Control
- Staff Development
- Employee Scheduling
- Verbal and Written Communication
- Team Player
- Motivation
- Team Leadership
Certification
- ServSafe
- Forklift Certification
- PMP
- Book keeping
- CLTD
- Marketing
Timeline
General Manager
XPERIENCE RESTAURANT GROUP
10.2020 - Current
Operations Manager
Dreamland Productions
08.2019 - Current
Operations Manager
Shootz
07.2017 - Current
High school diploma -
John A. Rowland High School