Angel Santiago

• Greeted customers and visitors upon arrival, checked their identification, and provided directions.
• Monitored guest behavior to maintain safe atmosphere in café. and behavior to support safe café atmosphere.
• Secured entrance area and escalated concerns to café management for prompt resolution.
• Monitored front door flow and managed guest entry during busy hours.
• Welcomed guests at café entrance with friendly service. at café entrance with courteous, welcoming service.
• Supported smooth guest arrival and departure throughout daily operations.
• Coordinated staff on reservations, wait times, and seating to enhance guest experience.

• Greeted guests at cafe entrance with courteous, welcoming service.
• Monitored front door flow and managed guest entry during peak hours to ensure efficient access.
• Maintained security at entrance area to protect guests and staff during operations, and reported concerns to café management promptly.
• Checked guest appearance and behavior to maintain a safe and welcoming café atmosphere.
• Coordinated with staff on reservations, wait times, and seating requests.
• Assisted guests with directions, questions, and special entry needs.
• Supported smooth guest arrival and departure throughout daily operations.

• Monitored guest appearance and behavior for safety issues, ensuring a secure cafe atmosphere.
• Secured entrance area and swiftly reported concerns to café management to maintain safety.
• Monitored front door flow and managed guest entry during busy hours.
• Greeted guests at café entrance with courteous, welcoming service.
• Greeted arriving customers and visitors, verified identification, and offered directions.
• Assisted guests with directions, questions, and special entry needs.
• Coordinated with staff on reservations and seating requests to streamline guest experience.
• Supported smooth guest arrival and departure throughout daily operations.
• Maintained clean, organized doorway presentation for The Rabbit Hole Cafe.

• Operated Class B trucks for E & E Services on local delivery routes.
• Secured cargo effectively to ensure safe delivery during transport.
• Followed DOT rules and company safety procedures during each route.
• Checked fuel, fluids, and tire condition before daily departures.
• Followed all applicable traffic laws while driving vehicles.
• Secured cargo effectively using appropriate methods.
• Managed loading and unloading of goods using proper techniques to maintain safety and efficiency.
• Delivered exceptional customer service to enhance client satisfaction and foster relationships.

• Installed, maintained and repaired air conditioning, heating, ventilation and refrigeration units in homes, commercial buildings, and large industrial complexes, completing projects on schedule.
• Installed new HVAC equipment for commercial and residential Schwenn Mechanical Services projects.
• Diagnosed air conditioning failures for Schwenn Mechanical Services field service calls.
• Diagnosed air conditioning problems and addressed issues with low voltage, compressors, reverse valves, blowers, and condenser motors.
• Repaired compressors, motors, capacitors, and electrical controls on cooling systems.
• Performed preventive maintenance on condensers, evaporators, and air handlers.
• Inspected refrigerant levels and recharged systems to support proper operation.
• Tested thermostats, wiring, and circuit components using service tools.

• Installed, maintained, and repaired air conditioning, heating, ventilation, and refrigeration units in homes and commercial buildings, ensuring projects met deadlines and client satisfaction.
• Conducted preventive maintenance on condensers, evaporators, and air handlers, enhancing system reliability and longevity.
• Diagnosed air conditioning problems and addressed issues with low voltage, compressors, reverse valves, blowers, and condenser motors.
• Repaired compressors, motors, capacitors, and electrical controls on cooling systems.
• Installed new HVAC equipment for commercial and residential Schwenn Mechanical Services projects.
• Inspected refrigerant levels and recharged systems to support proper operation.
• Tested thermostats, wiring, and circuit components using service tools.
• Documented repair work and maintenance details for Schwenn Mechanical Services records.
• Fabricated and welded custom components for air conditioning systems, addressing unique requirements and expediting system restoration to full operation.

• Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
• Repaired engines, brakes, and steering systems on heavy equipment.
• Maintained and repaired heavy equipment such as bulldozers, cranes, graders, excavators, and loaders.
• Diagnosed diesel, hydraulic, and electrical faults on rental construction equipment.
• Diagnosed mechanical problems with computerized and manual testing equipment, thereby enhancing repair accuracy.
• Performed preventive maintenance on H&E Equipment Services fleet machinery.
• Inspected excavators, forklifts, and lifts for safety and service readiness.
• Executed shop and field service calls to resolve customer equipment breakdowns, ensuring minimal downtime.
• Tested repaired machines for proper function and safe operation.
• Followed OSHA safety practices while maintaining heavy equipment in the shop.

• Dispatched drivers across MV Transportation routes and service areas.
• Coordinated radio communications with operators and field supervisors.
• Monitored trip sheets, manifests, and daily route schedules to ensure timely service delivery.
• Assigned vehicles and drivers based on service needs.
• Responded to service delays and rerouted coverage to minimize impact on operations.
• Communicated passenger concerns to operations and customer service teams.
• Supported compliance with company safety and service procedures.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Resolved customer complaints related to service issues or delays, enhancing customer satisfaction.
• Utilized computer systems to locate addresses and calculate estimated arrival times.
• Provided real-time status updates while tracking vehicles with GPS technology.
• Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
• Worked closely with the transportation supervisor to dispatch and assign loads.

Coordinated daily paratransit dispatch operations using MV Transportation radio communication

• Monitored driver assignments and route schedules for service coverage
• Communicated schedule changes with operators and service supervisors
• Executed transportation duties at MV Transportation, Inc. after relocating to Florida.

• Inspected bus equipment before daily service, ensuring safety and reliability for student transportation.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Operated Berrios Transportation school buses along assigned student routes.
• Loaded and unloaded students using safe boarding and exiting procedures.
• Monitored student behavior and enforced passenger safety rules to maintain a secure and orderly environment.
• Communicated route delays and schedule changes with dispatch staff.
• Followed all safety protocols when transporting students with special needs or disabilities.