Summary
Overview
Work History
Skills
Languages
Timeline
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MELVIN L SANTIAGO

Huntersville,NC

Summary

Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Accomplished Executive delivers mission-critical results. Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Doorman/Security Officer

Horizon at Westbury
Rosedale, NY
02.2023 - 09.2024
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.

TECHNICAL SALES SUPPORT

VIP WIRELESS
Wilmington, DE
02.2017 - 12.2017
  • Provide product demo and technical training to the sales team and customers
  • Work cross functionally with Technical, Sales and Project teams
  • Provide prompt and effective customer service and technical support
  • Assist with sales
  • Technical support on all devices.
  • Replaced defective parts on customer cell phones such as batteries or display screens.
  • Used soldering skills to break connections and reconnect components.

STOCK SUPPORT

KMART
06.2015 - 02.2017
  • Unload and unpack new merchandise shipments, and prepare them for the selling floor by folding, hanging, or stacking
  • Deliver new merchandise to the appropriate department for placement on the selling floor or stock area
  • Participate as needed in selling floor recovery, including folding and hanging merchandise and restocking the selling floor
  • Perform other duties as assigned
  • Collect damaged merchandise from designated areas and accurately complete required paperwork.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.

BELLMEN - TEMP

CROWNE PLAZA TIMES SQUARE
Queens, NY
08.2014 - 05.2016
  • Provide general concierge service upon request
  • Maintain a current level of knowledge of our area
  • Welcome all guests as they pull up and arrive at the property in a warm and generous manner
  • Load luggage onto a bell cart and deliver guest luggage to rooms
  • Deliver guest supplies as needed and asked for by individual guests or the Front Desk
  • Store luggage for guest upon check-in or after checkout when necessary
  • Ensure that the lobby area, outside entrances and lobby restrooms are clean and orderly at all times
  • Direct guests to area events, businesses and attractions.
  • Responded to guest concerns and requests and quickly handled issues.
  • Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.

Skills

  • Computer Skills
  • Customer Service
  • Basic Math
  • Data Management
  • Research
  • Networking
  • Relationship Building
  • Dependable and Responsible
  • Time Management
  • Problem-Solving
  • Complaint Handling
  • Theft Prevention
  • Repair Work
  • Electrical Repairs
  • Household Repairs
  • Power Tools
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Relations

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Doorman/Security Officer

Horizon at Westbury
02.2023 - 09.2024

TECHNICAL SALES SUPPORT

VIP WIRELESS
02.2017 - 12.2017

STOCK SUPPORT

KMART
06.2015 - 02.2017

BELLMEN - TEMP

CROWNE PLAZA TIMES SQUARE
08.2014 - 05.2016

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MELVIN L SANTIAGO