Angel Santiago Parcak
Surprise
Summary
Recognized for adaptability in dynamic environments, fostering strong interpersonal relationships and commitment to business objectives.
Overview
9
9
years of professional experience
Work History
Dispensary Technician
Story Cannabis
10.2025 - Current
- Assisted customers in selecting appropriate cannabis products based on individual needs and preferences.
- Educated clients on product benefits, usage methods, and dosage recommendations.
- Maintained compliance with state regulations and company policies regarding inventory management and sales procedures.
- Collaborated with team members to optimize inventory control processes and ensure accurate stock levels.
- Trained new staff on operational protocols, product knowledge, and customer service standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Shift Lead
Dutch Bros Coffee
07.2019 - Current
- Lead and motivate team members to consistently exceed performance and customer service goals.
- Ensure compliance with CDC guidelines, company policies, and food safety regulations.
- Train and mentor new employees, fostering a positive and high-performing work environment.
- Oversee shift operations including cash handling, deposits, and drawer setup.
- Resolve customer concerns with thoughtful solutions to maximize satisfaction.
- Balance daily business demands with staff and customer needs, ensuring smooth operations.
Sandwich Artist
Subway
08.2017 - 01.2019
- Prepared custom food orders while maintaining strict quality and safety standards.
- Provided fast and friendly customer service in a high-volume environment.
- Operated cash register and maintained inventory by restocking supplies.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Assisted in training new team members on sandwich preparation techniques and food handling procedures.
- Provided exceptional customer service, resolving inquiries and complaints promptly to enhance customer satisfaction.
- Monitored inventory levels, restocking supplies as needed to minimize disruption during busy periods.
Sales Associate
Dollar General
05.2017 - 06.2017
- Assisted customers with purchases, operated POS, and maintained store displays.
- Supported inventory management and store cleanliness to meet company standards.
Education
Political Science
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZAssociate of Arts - Liberal Arts And Sciences
Pima Community College
Tucson, AZHigh School Diploma - undefined
Montville High School
Montville, CT01.2017
Skills
- Oversaw leadership initiatives to enhance team management effectiveness
- Implemented customer service strategies to improve conflict resolution outcomes
- Championed employee training programs for continuous development
- Managed cash handling procedures and optimized POS system operations
- Directed workflow and shift coordination to maximize productivity
- Upheld food safety standards and ensured quality control measures
- Leveraged Microsoft Office Suite for efficient project documentation and reporting
- Integrated SQL, Linux, Visual Basic, Jira, and SharePoint for streamlined data analysis and project oversight
- Decision-making
- Time management
- Team leadership
- Customer service
- POS system operation
Timeline
Dispensary Technician
Story Cannabis
10.2025 - Current
Shift Lead
Dutch Bros Coffee
07.2019 - Current
Sandwich Artist
Subway
08.2017 - 01.2019
Sales Associate
Dollar General
05.2017 - 06.2017
High School Diploma - undefined
Montville High School
Political Science
Maricopa Community Colleges, Estrella Mountain Community College
Associate of Arts - Liberal Arts And Sciences
Pima Community College