Angel Scott
Washington,DC
Summary
Proven track record in the hospitality industry, demonstrated at Elme, where I streamlined operations and elevated customer service standards. Skilled in event planning and multitasking, I excel in fostering team growth and ensuring guest satisfaction. My approach combines effective communication with a knack for problem-solving, contributing to continuous improvement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Executive Concierge
Elme
10.2023 - Current
- Monitored inventory levels of supplies needed for daily operations, reducing excess costs while ensuring availability when required.
- Trained new concierge team members, fostering a culture of excellence in customer service.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Addressed residents inquires with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted tours upon arrival by providing warm welcome.
- Implemented and enforced policies and procedures to maintain the property to highest standards.
- Utilized software tools such as Yardi or RealPage efficiently for managing leads, tracking applications, and updating availability information accurately.
Conceirge
Nvt
04.2021 - 09.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
- Maintained high level of professionalism and discretion when dealing with guests.
Child Support Specialist
City Kids Wilderness Project
06.2017 - 05.2018
- Assisted in planning special events like talent shows, field trips or themed days that added variety to the camp schedule while promoting camaraderie among participants.
- Maintained accurate records of incidents involving injuries or behavioral issues; collaborated with leadership team to develop appropriate interventions when necessary.
- Evaluated camper performance regularly through observation and feedback sessions to ensure continuous growth and improvement throughout the summer program.
- Built strong relationships with parents through regular updates on their child''s progress and participation at the summer camp.
- Led groups of children safely through variety of camp activities.
Education
High School Diploma -
Cgyca
Laurel, MD12.2018
Skills
- Hospitality industry experience
- Effective Multitasking
- Event planning proficiency
- Customer service expertise
- Flexible
Timeline
Executive Concierge
Elme
10.2023 - Current
Conceirge
Nvt
04.2021 - 09.2023
Child Support Specialist
City Kids Wilderness Project
06.2017 - 05.2018
High School Diploma -
Cgyca